Job Details
Salary: £35,000 - £38,000 + £4,000 Annual Commission Scheme + Company Car.
Hours: 40 hours per week (08:30 - 17:30 core hours).
Location: Multi-site operational environment (onsite).
Contract: Permanent.
Overview
Our client, a leading national provider of workforce and recruitment solutions, is looking to appoint an ambitious and driven on‑site Contract Manager to oversee a high‑profile, multi‑site operation. This is an excellent opportunity for an experienced leader who enjoys managing complex operations, developing high‑performing teams, and delivering exceptional service within a fast‑paced, high‑volume environment.
This role offers genuine scope to make an impact beyond day‑to‑day operations – shaping performance, driving continuous improvement, and building strong partnerships with key stakeholders.
Key Responsibilities
* Leadership & Team Management
* Provide strong, visible leadership across multiple operational sites.
* Manage, coach, and develop a team to achieve high levels of performance and engagement.
* Set clear objectives, monitor progress, and support professional development.
* Foster a positive, inclusive, and high‑performing team culture.
* Lead by example, promoting accountability, resilience, and collaboration.
* Operational & Service Delivery Management
* Take ownership of day‑to‑day operational performance across your cluster.
* Ensure workforce levels meet forecasted demand and service requirements.
* Manage resource planning, scheduling, and contingency planning.
* Drive service delivery standards to consistently meet and exceed KPIs and SLAs.
* Act as the escalation point for operational challenges and service issues.
* Ensure continuity of service during peak periods and operational pressures.
* Performance & Continuous Improvement
* Analyse operational data and management information to identify trends and opportunities.
* Drive efficiency improvements and process enhancements.
* Support business growth through proactive planning and service optimisation.
* Contribute to strategic planning and operational development.
* Deliver against financial targets, productivity measures, and performance indicators.
What Makes This Role Attractive
* This is not simply a supervisory role; it is a hands‑on leadership position with genuine responsibility and influence.
* You will be trusted to manage a complex, high‑volume operation while developing your team and driving measurable performance improvements.
* The role offers strong visibility, autonomy, and the opportunity to build leadership capability within a nationally recognised organisation delivering essential workforce solutions.
Ideal Candidate
* Leading teams in fast‑paced operational environments.
* Managing multiple sites or functions.
* Taking ownership of performance and service delivery.
* Driving change and continuous improvement.
* Working closely with senior stakeholders.
* Making decisions and solving problems in real time.
About You
* Experience in one or more of the following environments:
o Recruitment or workforce management.
o Logistics or distribution.
o Operations or service delivery.
o Manufacturing or industrial settings.
o High‑volume staffing environments.
o Multi‑site operational management.
Essential Skills & Experience
* Proven experience managing teams within a fast‑paced operational environment.
* Experience overseeing multi‑site or high‑volume operations.
* Strong leadership and people management capability.
* Excellent stakeholder and relationship management skills.
* Strong organisational and planning skills.
* Commercial awareness and performance focus.
* Ability to manage competing priorities and operational pressures.
* Sound understanding of compliance, governance, and operational standards.
* Confident decision‑maker with strong problem‑solving ability.
* Resilient, adaptable, and results‑driven approach.
Why Join This Organisation
* Opportunity to lead a significant multi‑site operation.
* Visible leadership role with real responsibility and autonomy.
* Clear opportunity to develop and progress your management career.
* Supportive leadership structure and established operational framework.
* Competitive salary and commission structure.
* Company car provided.
* Stable, long‑term contract environment.
* Exposure to a large‑scale operational setting.
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