IMServ is one of the UKs leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.
PURPOSE OF THE ROLE:
The Desktop Account Manager will focus on protecting and growing revenues within new and existing SME and Micro customers. Ensuring the delivery of data collection, metering and customer services in line with commercial contracts, fostering long-term relationships to secure contract renewals and identifying new opportunities for growth by addressing their business challenges and aligning to IMServs metering and software solutions and wider product offering
The role involves managing existing leads, prospecting and closing deals to meet revenue and growth targets over the telephone and via Teams.
MAIN RESPONSIBILITIES:
1. Responsible for the commercial management of a group of SME and Micro clients
2. Conduct regular account reviews, where relevant, to assess performance and identify opportunities for improvement
3. Act as primary point of contact, build and maintain strong, long-lasting customer relat...