Title: IT Asset and Configuration Analyst
Location: Rochdale, United Kingdom
Division: Managed Services
Reports to: Configuration Manager
About Us
Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we are a trusted partner for governments, local authorities, and organizations nationwide. Our mission is to empower clients to deliver exceptional public services through technology and data.
Our Values
* Partnership: We become one team with organizations, helping them navigate change.
* Integrity: Our people care deeply, making change happen for organizations and citizens.
* Innovation: We design solutions that work by bringing together the right technologies and services.
* Passion: We are dedicated to public services and improving lives.
The Role
This vital role involves leading the development, maintenance, and availability of the Configuration Management Database (CMDB) for each client, tracking IT assets and configuration items (CIs).
Key Responsibilities
* Assist in creating and improving IT asset management policies, plans, and processes, especially for new clients.
* Develop, maintain, and update the CMDB by managing asset records, CIs, and their relationships.
* Ensure the accuracy of hardware and software assets within the CMDB through data analysis and cleaning.
* Conduct regular audits and generate reports and dashboards for stakeholders and audits.
* Coordinate with teams and suppliers to manage the lifecycle of IT assets within the CMDB.
* Work with teams to align asset management with contractual requirements and improve processes and tools.
* Ensure policy compliance and provide training to promote best practices.
* Import clean IT asset and CI data into Hornbill Service Manager CMDB and other ITSM tools like ServiceNow.
Opportunity
You will be a key member driving the development and maintenance of our clients' CMDB, ensuring data accuracy, conducting audits, and collaborating across teams to improve processes and compliance.
About You
The ideal candidate will have a proven track record in IT asset and configuration management, embracing change and uncertainty. Excellent stakeholder management skills are essential.
Requirements
* 5+ years of experience in IT asset and configuration management, with ITSM and ITIL certification.
* Expertise in designing and managing CMDBs using ServiceNow and Hornbill, with proficiency in data tools like JSON, CSV, and Hornbill Asset Import Utility.
* Ability to conduct audits and analyze data using MS Excel or Power BI.
* Strong communication skills for technical and non-technical audiences.
* Experience in developing asset management policies and understanding the full asset lifecycle.
#J-18808-Ljbffr