Job Title Membership Services Executive
Reporting toDirector of Membership
Contract Full Time permanent
Salary £24,000 - £28,000
Company Description
CIRIA is the construction industry research and information association. It is an independent, not-for-profit, member-based research organisation that exists to champion performance improvement in construction.
Since 1960, CIRIA has delivered support and guidance to the construction, built environment
and infrastructure sectors. CIRIA works with members from all parts of the supply chain to co-ordinate collaborative projects, industry networks, events, and training. High quality guidance is delivered to industry through a range of performance improvement activities.
CIRIA currently has over 90 members including Tier 1 contractors, clients, consultants, Universities, and SMEs.
Our small and friendly team are all working from home but meet at least once a month in London. We have a vacancy for a Membership Services Executive who will be responsible for providing administration support for membership services, training and events.
Role Description
The post holder will provide administrative support across the membership, training and events team at CIRIA.
Reporting to the Director of Membership, the Membership Services Executive will have responsibility for the day-to-day administration for membership, training and events including processing applications and registrations, responding to enquiries, arranging meetings, producing member engagement reports and maintaining records in the CRM system.
In its new five year business plan, CIRIA has set a number of business objectives including growing membership, improved retention of existing members, increasing the number of registrations for both events and training and improved customer feedback across the business. The Membership Services Executive will help support the delivery of these.
RESPONSIBILITIES
Membership
* First point of contact for members and prospective members via email and telephone.
* Process new membership applications
* Maintain accurate records in the CRM system.
* Provide support for changes in membership type, name changes, and other member amendments.
* Writing minutes for Council meetings
* Arrange member meeting
Training
* Manage the training registration process and oversee the delivery of the training programme (via Zoom/Teams classrooms)
* For face-to-face training delivery source/book/manage venues
* Manage communications with delegates from initial registration through to post-course feedback
* Manage training feedback cycle including internal and external reporting
* Online management of open training programme, preparation, and mailing of training materials as required
* Support the management team in ensuring the training offer is available for online booking via CIRIA website
* Main point of contact for operational queries for training
Events
* Ensure the smooth running of face-to-face events and assist with welcome and registrations at events (including external)
* Manage the events registration process and oversee the delivery of the events programme (via Zoom/Teams)
* For face-to-face events delivery source/book/manage venues
* Manage communications with delegates from initial registration through to post-course feedback and working with the Customer Service Executive to provide CPD certificates
* Manage events feedback cycle including internal and external reporting
* Support the management team in ensuring the event offer is available for online booking via CIRIA website
* Work closely with CIRIA’s colleagues to develop target lists and manage the customer invitation process within IMIS
* Work closely with the Customer Service Coordinator to ensure the CRM is kept up-to-date
* Co-ordinate the collation of measurements, analysis of data and create reports.
Other
* Manage multiple email inboxes
* Cover customer service as required
* Perform other duties within the scope of the role
PERSON SPECIFICATION
Essential
* Strong English language with written and verbal communication skills
* Ability to prioritise and well organised with a strong attention to detail
* Good experience of working with CRM systems
* Experience in communicating with customers both online and telephone
* Ability to manage on-going workloads with reactive demands of dealing with customer enquiries
* Self-motivated with an ability to work on own initiative and impart/share knowledge good team communicator with excellent interpersonal skills and experience of working as part of a team
* Strong IT skills and familiarity with and fluency in use of standard IT software including Microsoft Word, Excel, PowerPoint and experience of using and working with Microsoft Teams and Zoom as well as CRM systems
* Willingness to adapt and participate in activities outside the ‘core role’ as required
Desirable
Previous experience in membership / customer service
Experience gained in the built environment / construction market is a significant advantage
Familiarity with working in a customer-driven B2B environment
Ability to acquire and retain a range of information to assist with membership related queries
To apply please send your CV with a covering letter outlining what you could bring to the role and how you meet the person specification to tam.simmons@ciria.org
Deadline to apply: 8 December 2025
Early applications will be considered on receipt and we may close the application process sooner if a suitable candidate is found.
Candidates must be eligible to live and work in the UK.
Strictly NO agencies please.