About The Role
We are currently seeking a Patient Coordinator with excellent communication and organisational skills to join the team at our busy Yeovil Dental Clinic in Somerset. Our busy 5 surgery clinic offers both NHS and Private services, and has a long standing friendly team.
Your role will be pivotal in leading our unwavering purpose of improving people’s lives and will be directly responsible for facilitating appointments for patients to improve their oral health and in turn overall health.
You will be required to deliver care and information to patients to ensure repeat appointments are booked as they leave the practice. You will collaborate with nurses and dentists to support the running of patient appointments while reducing wasted space in the diary, which could have been offered to someone in the local community. You will also be encouraged to look for opportunities to grow the practice’s potential.
You will also receive further training and development for this role and will be awarded a pay increase on the successful sign off the required induction/training modules.
Colosseum Dental are proud to be a certified Great Place to Work (2025-2026) for a fourth year running! So why not come and visit us and see for yourself!
Benefits:
* Your birthday off!
* UK Healthcare cash plan scheme – claim for various healthcare costs up to an annual limit
* The ability to buy holiday once a year
* Blue light discount card
* Continuous professional development – courses in various specialisms
* Free NHS dentistry - up to band 3
* Annual conference
* Colosseum Care Day - an extra day off to use for a significant event or just a self care day!
* Cycle to work scheme
* Discounted gym membership
* Holidays increased the longer you stay with us
* Additional holiday incentives
* Plus many more!
Hours: Thursday & Friday 08:15 - 17:15 & Saturday 09:00 - 13:00
About You
The main duties will include:
* Be the welcoming first point of contact for our patients
* Maintain accurate and complete patient data records on the system
* Increase email capture for every patient
* Encouraging surveys to be completed to boost our net promoter score
* Rebook every patient on exit when possible
* Collect patient payments when booking in advance or when overdue
* Handling lab work courier collections
* Escalate complaints on the rare occasion of receiving one
* Preserve high standards across the front of practice environment
* Adhere to cash and banking protocols
* Monitor practice email inbox
* Suggest areas of growth and improvement when possible
We believe company values are more than aspirational words, they should be a way we behave in practice day to day. We have three values:
* Care– We will improve people’s lives! We do this smile by smile, together, we care about you, your development, your colleague’s development and we treat patients like they are our family.
* Collaboration– We are in it together when it comes to creating the best workplace and environment for our patients and help your colleagues and our other practices when needed.
* Entrepreneurship– We are always looking for better ways to get things done! We provide you with the best way we know to do things and ask you to adapt to work for your local community.
About Us
Colosseum Dental Ltd are a market leading dental company, with over 70 dental practices across the UK and combined with our clinics across Norway, Denmark, Sweden, Switzerland, Finland and Italy, make up the pan-European group, known as the Colosseum Dental Group. Based on feedback from our employees, Colosseum Dental has been officially certified a Great Place to Work™, and ranks in the UK's Best Workplaces™ for Women, Development and Wellbeing. No other dental group in the UK can say the same!