Administration Team Leader (Housing Repairs & Maintenance Planning)
Home based with travel to Worcester/Solihull office
Salary £30,920 - £34,355 per annum (depending on experience)
Join Platform Property Care (PPC) as an Administration Team Leader! We are looking for a proactive and motivated Administration Team Leader to lead our Planning Administration team, delivering a high-quality, efficient, and customer-focused service.
This is an exciting opportunity to play a key role in supporting operational performance, improving processes, and embedding a strong customer‑centric culture. You will lead by example, ensuring your team consistently delivers excellent administrative support aligned with Platform's objectives and values.
Key Responsibilities
* Lead, motivate and develop a team of Administrators, managing performance, wellbeing and conduct
* Ensure delivery of a high-quality, customer‑focused administrative service in line with procedures and KPIs
* Monitor workloads, allocate resources and respond to service issues to maintain efficiency
* Oversee compliance requirements, including LGSR certification and gas/electrical KPIs
* Support key administrative processes including data management, reporting, job logging and stakeholder liaison
* Build strong relationships with internal and external stakeholders and communicate effectively across the team
* Drive continuous improvement by reviewing processes and identifying efficiencies
Qualifications & Experience
* NVQ in Business Administration or proven experience in a busy office‑based administrative environment
* Experience in a busy, customer‑facing administrative role (ideally within building maintenance or construction)
* Strong organisational and time management skills, with the ability to manage multiple priorities
* Supervisory or team leadership experience desirable
* Clear, confident communication skills with the ability to handle challenging situations effectively
* Customer‑focused approach with the ability to build strong working relationships
* Working knowledge of Microsoft Outlook, Word, and Excel, with desirable experience using DRS, Open Housing, and Total Mobile systems (or similar housing/maintenance IT systems)
* Disability Confident
We are a Disability Confident employer. If you have a disability, we encourage you to apply and we will make reasonable adjustments where necessary.
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