Title: Operational Control Manager
Requisition ID: 10355
We have a fantastic opportunity for a permanent Operational Control Manager to join our team in Area 10 at Bolton - De Havilland Way.
We are looking for an experienced Operational Control Manager to lead and develop our Operational Controllers within the Regional Operations Centre (ROC). This is a critical leadership position ensuring the safe, efficient, and effective coordination of real‑time operational activities across the network.
You will be responsible for team performance, operational compliance, and ensuring our Controllers have the right tools, capability, and oversight to deliver a high‑quality service 24/7.
The standard hours of work are 45 per week, Monday – Friday, rotating days and nights.
What You’ll Do
* Lead, manage and motivate the Operational Controller team to deliver a consistent, reliable operational control function.
* Provide operational resilience as the 5th Controller, including covering sickness, unplanned absences and shortfalls to ensure the ROC remains safely and fully staffed at all times.
* Oversee real‑time network operations, ensuring all incidents, events and planned activities are monitored, escalated and recorded appropriately.
* Ensure adherence to operational standards, processes, and regulatory requirements.
* Drive a performance culture, using data, KPIs and regular feedback to continuously improve outputs.
* Act as the senior point of escalation for operational issues requiring leadership intervention or multi‑agency coordination.
* Ensure the ROC operates efficiently, maintaining staffing coverage, capability levels, and operational readiness.
* Support incident management activities, providing decision‑making, guidance, and coordination as required.
* Work collaboratively with internal teams, emergency services, contractors and network partners to ensure clear, timely communication.
* Lead on coaching, training and development to build a high‑performing control room team.
* Contribute to operational planning, process optimisation and service improvement initiatives.
Why Join Us?
At Amey, we don’t just offer jobs – we offer opportunities to build fulfilling careers. We are recognised by Investors In People as one of the top 1 % of employers. We are committed to your professional growth and wellbeing.
* Competitive salary with potential yearly reviews.
* Career growth opportunities with clear advancement pathways.
* Comprehensive training opportunities tailored to your growth.
* Personal development programmes, including Leadership Development, Women@Amey and Multicultural Leadership programs.
* Generous pension scheme with company contributions.
* At least 24 days of holiday plus bank holidays, with the option to purchase additional days.
* Flexible benefits such as additional leave, cycle‑to‑work schemes, charitable giving and gym memberships.
* Access to an online portal with discounts from leading retailers and healthcare services.
* Social impact initiatives – 2 paid volunteering days a year and other opportunities to support fund‑raising and local projects.
What You’ll Bring
* Proven leadership experience within a control room, operational, network, emergency services or 24/7 environment.
* Strong situational awareness and calm, clear decision‑making under pressure.
* Experience managing teams, developing talent and driving high performance.
* A structured, process‑led approach to operational management and continuous improvement.
* Confidence working with operational systems, data and technology.
If you’re ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change.
Application Guidance
At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, regardless of their background, gender, race or personal circumstances. We believe everyone deserves the opportunity to shine.
As a Disability Confident leader, we’re proud to offer applicants with a disability an interview if they meet the minimum requirements.
If you have any questions or need adjustments during the recruitment process, don’t hesitate to reach out to Kayla Caruth, our recruiter for this role, at kayla.caruth@amey.co.uk.
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