Operations Director
HQ – Bradford, Hybrid (minimum 3 days per week in the office)
Location: Bradford — Salary: £65,000 – £80,000 / annum, plus benefits and commission. Full-time, Category: Education.
The Role
The Operations Director will be a core member of the Senior Leadership Team, accountable for the end-to-end delivery, support, and operational performance of the business. This role is weighted more towards implementation, service delivery, customer support, and operational effectiveness than pure software development management.
What we need from you:
* Strategy & Operations – reporting directly to the Managing Director, defining and continuously improving operational strategy with a focus on efficiency, quality, productivity, and scalability; owning operational planning, capacity management, budgeting, and driving delivery consistency and quality service.
* Evaluating internal processes and customer journeys, identifying improvements to increase customer satisfaction and retention; reviewing existing challenges, forecasting projected challenges, developing mitigation strategies, and monitoring performance.
* People & Department Leadership – leading and developing team leaders and managers, embedding a culture of quality, accountability and continuous improvement, leveraging AI tools across service delivery, reporting and productivity; acting as a point of escalation, setting clear metrics and ensuring retention, renewal and growth while driving revenue‑generating activity.
* Information Security – executive oversight of operational information and security controls (subject to confirmation).
* 6+ years experience within a similar role, with evidence of operational delivery.
* 3+ years of industry experience.
* Senior operations leadership experience in SaaS, EdTech, or managed services.
* Strong background in delivery, implementation, or support‑led environments.
* Experience using data and AI‑enabled tools to improve operations.
* Strategic, logical, and commercially minded.
* Experience managing and coaching technical and non‑technical teams, with the ability to communicate and influence stakeholders.
* UK resident within commutable distance of West Yorkshire (visa sponsorship not available).
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