Permanent From £54,000 - £61,000 Pension PMI ShareSave 6.6 weeks holiday Office based working (4 days per week in the office) Southampton, Store Support Office We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as SSO Facilities Manager and you’ll be a big part of this. Role Purpose: To manage the SSO Facilities Maintenance team to deliver a customer focused and cost effective facilities operation consistently providing a safe, comfortable, compassionate, functional and purposeful environment for both colleagues and visitors Key Accountabilities / Responsibilities: To lead, support and develop the SSO Facilities team To ensure that SSO remains a flexible, modern space and an effective working environment, continually adapting in line with future changes. Deliver effective SSO services - reception, 24 hr security, building maintenance, grounds maintenance, cleaning and catering via third party external suppliers. Responsible for managing external supplier performance in line with agreed SLAs Ensure that SSO site complies with all current legislation relevant to the operating environment and ensuring policies and procedures are up to date and communicated Develop and maintain a within year plan addressing maintenance, condition and asset management of the building Prepare annual capex and revex budgets and manage / report spend within approvals Responsible for the health and safety standards in SSO Develop, maintain and operate all risk assessments for SSO including fire risk assessments, water risk assessments and vehicle movement plans Responding appropriately to emergencies or issues as they arise and dealing with the consequences Routinely respond to SSO customer feedback and act accordingly. Liaise and collaborate with Facilities Managers at other banner headquarter locations regarding policies and procedures, ways of working and best practices. Delivers SSO change effectively ensuring that communications are managed effectively and disruption is consistently minimised. Responsible for managing systems relating to the SSO Facilities function (desk booking application and DSE portal) Key Business Relationships: SSO teams HR Board director Property Leadership Team Risk Team External suppliers linked to the operation of SSO Required Skills & Experience: Understanding of the building components - in particular the mechanical, electrical and systems installations Understands H&S regimes and conversant with all relevant statutory requirements relating to the management and operation of SSO Understands the complexity of operation and able to balance the conflicting priorities of the building users whilst delivering a first class service Experience of managing a corporate headquarter building and its services at a senior level including maintenance Strong leadership skills Customer focused, understands the needs of all internal customers and responds promptly to address requirements Ability to build and maintain strong relationships across the business and with external vendors Communicating and influencing ensuring information is shared and can communicate and negotiate effectively at all levels Demonstrable business resilience, change management and agility skills Professional, calm and friendly Driven and self-motivated Understands continuous improvement and seeks to embed improvement opportunities to ensure a high performing and efficient way of working within the team Understanding of CIBSE and SFG20 As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.