Join our busy and friendly Customer Service team as a Sales Administrator. You will act as the first point of contact for both internal and external customers – answering queries, resolving issues, and ensuring orders are processed smoothly and efficiently. This is an excellent opportunity for someone who enjoys a fast‑paced environment and is looking to develop a career in customer service and administration within a well‑established company.
Location: Head Office, Macclesfield • Hours: Monday‑Thursday 8:30am‑5:00pm / Friday 8:30am‑4:45pm • Contract: Full‑time
What You’ll Be Doing
* Accurately inputting and processing customer orders
* Checking stock availability and updating customers
* Liaising with both internal departments and external customers regarding orders and deliveries
* Managing a high volume of incoming calls in a confident and professional manner
* Handling a range of general administrative tasks, acting as a key part of the sales order processing team, completing daily order input and data entry
* Liaising with customers and internal departments to resolve queries related to orders and deliveries
* Checking stock availability and updating records
* Completing a variety of administrative duties to support the smooth running of the department
* Confident telephone manner and strong communication skills
* Excellent attention to detail and organisational abilities
* Ability to work under pressure and manage multiple tasks at once
* Confident using Microsoft Office 365 (Word, Excel, Outlook)
* A proactive team player with a positive attitude
Desirable Criteria
* Previous experience in a customer service or sales administration role
* Ability to make sound decisions and handle challenging situations professionally, confidence to make sound judgements when dealing with customer issues and order queries
* Ability to manage a pressured and occasionally challenging environment professionally
Communication
* A confident telephone manner with the ability to handle a high volume of calls
* Strong written and verbal communication skills
* Ability to work collaboratively as part of a busy team
Organisation & Skills
* Well organised approach with the ability to prioritise multiple tasks
* Excellent attention to detail
* Solid understanding of Microsoft Office 365 applications
Why Join Us?
You’ll be part of a supportive team where your contributions genuinely make a difference. We offer ongoing training and development opportunities and the chance to grow within a successful, established company. With over 100 years of combined experience in the contract interiors sector, Gerflor and Gradus have built an unrivalled reputation for quality and service. Gerflor is recognised as a specialist and a world leader in resilient flooring solutions. Together we create, manufacture and market innovative, design‑led and eco‑responsible solutions for flooring and complementary interior wall finishes. As a leading vinyl & linoleum flooring manufacturer, we are already well‑established in more than 100 countries worldwide. Gradus Ltd (a Gerflor company) are market leading manufacturers of commercial flooring accessories, entrance matting, wall protection and specialist LED lighting systems. Our attention to detail, forward thinking and passion for improvement has led to our success and leading market share in the UK and international markets. Our companies provide a complete solution for architects and specifiers, contractors and building owners, spanning multiple market sectors including commercial office, education, healthcare, residential, retail, leisure & hospitality.
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