IT Logistics Supervisor
London
Fulltime/Permanent
Salary: Up to £46,000 DOE
Job Description
We are seeking an IT Hardware Logistics Supervisor to lead a team of hardware engineers delivering logistics and stores operations across client sites. This is a site-based role, working closely with internal teams, client stakeholders, and third-party vendors to ensure efficient and secure handling of IT equipment.
Key Responsibilities
* Lead and supervise onsite logistics and stores operations across client environments
* Manage and support a team of Logistics Engineers, allocating workload to meet service level agreements (SLAs)
* Oversee goods-in/goods-out processes, stock control, inventory tracking, and asset lifecycle management
* Ensure secure handling, storage, labelling, transfer, and disposal of IT hardware, including data-bearing equipment and e-waste
* Coordinate deliveries, collections, spare parts dispatch, and supplier engagement
* Maintain accurate records across asset management systems, scanners, and internal tracking tools
* Plan and schedule logistics activities to support both business-as-usual operations and project delivery
* Ensure compliance with health & safety standards, quality procedures, and client requirements
* Identify, manage, and escalate risks or issues where necessary
* Produce operational reports, documentation, and activity updates
* Act as a key point of contact for clients, internal teams, and third-party suppliers
Requirements
* Proven experience supervising logistics, stores, or asset management operations within an IT or technology environment
* Strong understanding of inventory control, asset tracking, and secure equipment handling
* Experience using asset management and ticketing systems
* Demonstrated leadership skills, including task allocation and team support
* High attention to detail with a structured and methodical approach
* Ability to manage multiple priorities and meet tight deadlines
* Strong communication skills with experience engaging clients and stakeholders
* Good understanding of health & safety and quality compliance standards
* Ability to work independently and as part of a wider service delivery team
Essential Experience
* Experience working within a corporate or enterprise IT environment
* Background in office-based IT hardware deployment or logistics operations
* Strong proficiency in Microsoft Office applications (e.g., Outlook, Excel, Word)
* Excellent organisational, prioritisation, and multitasking abilities
* Experience working under pressure in fast-paced environments
* Advanced knowledge of asset management and ticketing systems
* Understanding of change management and service delivery processes
* Experience mentoring, training, and supporting team members
* Ability to supervise day-to-day operations and support project delivery through to completion
* Experience in incident management, escalation processes, and project delivery within large-scale environments
* Strong leadership and people management capabilities, including recruitment, training, and performance management
* Experience managing third-party vendors and outsourced services
* Ability to build strong working relationships across teams and departments
Desirable
* Formal training or qualifications within Information Technology
* Familiarity with IT service management tools (e.g., ServiceNow)
* Knowledge of IT service management frameworks such as ITIL