Responsibilities
:
1. Translates organizational goals into specific objectives for the function. Provides input to functional strategy and leads the strategic direction. Determines, evaluates, and modifies goals as needed to meet the strategic needs
2. Creates and maintains Team Book of Work and foresees resource demand needs. Leads new initiatives and ensures team's operational readiness to support new requirements and product offerings
3. Conduct capacity planning assessment and make rmendations on staffing and location
4. Continuously revise KPIs and KRIs to maximize client experience. Review regularly client feedback, identify knowledge gaps and training needs
5. Utilizes management reports and metrics to track performance of teams and individuals to ensure success in meeting the team's objectives. Performs talent review, develops high potentials and drives high performance
6. Ensures procedures and user guides are up to date and the team strictly adheres to them. Mitigates risk by spotting key errors and demonstrating strong ethical behavior
7. Drives audit review readiness and represents the function in internal and external audits
8. Develops controls and monitor adherence to risk management protocols, including management testing of key controls
9. Owns Business Continuity Plans and effectively coordinates operations and client support in the event of crisis
10. Ensures any client facing documentation is accurate
11. Demonstrates influence and visibility by representing the function in key events with internal and external stakeholders. Connects with initiatives outside immediate function to explore best practices and demonstrate enterprise leadership
12. Collaborates with other functions and departments to implement process efficiencies and improve client experience
13. Additional ad hoc responsibilities as may be required
14. Mitigates risk by following established procedures, spotting key errors and demonstrating strong ethical behavior.
Qualifications:
15. Minimum of 10 years of related experience
16. Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
17. Proven track record in managingplex client relationships with a strong focus on delivering a seamless, client-centric experience through clear expectation-setting and proactive issue resolution.
18. Exceptional verbal and writtenmunication skills, with the ability to clearly convey legal and business concepts to a wide range of internal and external stakeholders.
19. Skilled at leading through high-pressure situations and ambiguity, ensuring continuity, clarity, and timely resolution during critical incidents.
20. Experienced in managing and developing globally distributed teams across all levels of seniority, with a focus on talent development, team cohesion, and performance elevation.
21. Adept at guiding cross-functional teams-including senior stakeholders-throughplex business challenges and enterprise-level incident response, ensuring alignment and execution across regions.
Note this rolees with an attractive shift allowance of £5500 per annum
We are an equal opportunity employer and value diversity at ourpany. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable amodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request amodation.
About Us
With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned anderned, the firm innovates purposefully, simplifying theplexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at $ quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at dtcc or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at apany that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at apany that's truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
About the Team
Enterprise Servicesprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services.
These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices. Job ID 300003179999203