Time Appointments are working on behalf of an innovative international container transport and logistics service provider who are recruiting for an experienced Customer Service Coordinator to strengthen their team.
Applicants are required to have proven experience of providing excellent customer service and maintaining effective business relationships to exceed customer expectations within the shipping and logistics industry. It is imperative that you are highly motivated, display initiative, have strong time management skills, and are attentive to detail.
Key Responsibilities:
* On-boarding new customers, ensuring the company is primed to handle their business smoothly
* Making requested changes to existing bookings and advising of any associated costs
* Engaging with customers regarding changes in booking pattern
* Identifying appropriate solutions in the face of disruption wherever possible, and appeasing customer complaints
* Implementing strategic directions, such as introducing new online tools or promoting new services to customers
This role will allow the right individual to be able to liaise with clients, customers and have the autonomy to control their day.
This client is an employer of choice within the area and offers competitive benefits, including 25 days holiday, free parking, health insurance, and a generous employer pension contribution!
Core Benefits:
* Discretionary Bonus
* Private Health Insurance
* Private Pension Scheme
* Life Assurance
* Income Protection Insurance
* Reduced Priced Canteen onsite
* Free Parking
* 25 days annual leave increasing to 30 days, plus bank holidays