Overview
Customer Success Manager role at TechTree. The position focuses on managing enterprise relationships, driving product adoption, and ensuring customer satisfaction within a B2B SaaS environment.
This posting includes details about responsibilities, qualifications, benefits, and location. For the actual program and pay, please consult with the recruiter.
Base pay range
Salary: 55000 - 70000 GBP
About The Company
Our client is a B2B SaaS company scaling quickly across Europe. They pride themselves on delivering excellent customer outcomes.
About The Role
Customer Success Manager to manage enterprise relationships, drive product adoption, and ensure customer satisfaction in a B2B SaaS company. The responsibilities include owning enterprise relationships, driving onboarding and adoption for enterprise accounts, acting as a trusted advisor and internal advocate, managing renewals and expansions, and collecting feedback for product improvements.
Responsibilities
* Own enterprise relationships and ensure product adoption for enterprise accounts.
* Lead onboarding and ongoing adoption initiatives to maximize customer outcomes.
* Act as a trusted advisor and internal advocate for customers.
* Manage renewals and expansions.
* Collect and communicate customer feedback to inform product improvements.
Qualifications
* 3+ years SaaS CSM/Account Management experience.
* Enterprise or mid-market account experience.
Required Skills
* Strong communication skills.
* Stakeholder management skills.
Benefits
* Competitive pay + bonus
* Remote-first flexibility
* Learning allowance + annual offsite
Employment details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industries: Software Development
Location
London, England, United Kingdom
Notes
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