Looking for a career where your ambition meets real opportunity?
Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
At Persimmon, we don’t just build homes — we build careers. When you join us as a Customer Care Coordinator, you’ll benefit from:
* 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
* Life Cover & Contributory Pension
* Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
* Committed to diversity, inclusion, and empowering your development
What is the role?
The Customer Care Coordinator will deliver outstanding customer experience by communicating with our customers, site managers, directly employed maintenance operatives, and contractors to encourage customers to provide us with information about any problems they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour, and parts.
Primary Responsibilities
* Providing an effective support function to our homeowners, building relationships, and ensuring they enjoy their new home.
* Ensuring communications with customers regarding defects are dealt with professionally and timely, adhering to Customer Care Policies and Procedures.
* Working closely with other departments across the company (e.g., Construction, Sales, Surveying, and Technical) to ensure communication is optimal and company KPIs are achieved.
* Responding to incoming communications from homeowners per company guidelines and proactively contacting existing homeowners to ensure high satisfaction.
* Issuing works orders to maintenance operatives and subcontractors, monitoring progress through to completion.
* Complying with responsibilities as outlined in the Group's HS&E Policy and ensuring team compliance.
* While primarily office-based, opportunities to visit customers for face-to-face relationship building may arise.
What experience do I need?
* Previous Customer Service experience in a fast-paced environment.
* Experience in housing or construction industry is beneficial but not essential; training will be provided.
* Excellent communication skills and attention to detail in capturing customer information.
* Ability to remain calm and focused under pressure, with proactive problem-solving skills.
* IT literacy, including Word, Excel, and Outlook.
* Knowledge of COINS is advantageous but not required; training will be provided.
Before submitting your application, please review our privacy policy available on our corporate website, which details how we will process your personal data.
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