Administrator Support for Head of Education
Location: HMP Dovegate, Uttoxeter, ST14 8XR
Salary: £26,294 per annum, plus excellent benefits
Schedule: Full-time, 40 hours per week Monday-Friday
As an Administrator supporting the Head of Education in our Education, Skills and Work team, you’ll play a vital role in supporting learning and development within a secure prison environment, helping individuals build skills that support rehabilitation and future opportunities. You’ll ensure accurate, secure, and timely administration across learner data, examinations, and certification processes. Your work will support education delivery, inspections, and compliance – helping create impactful solutions that contribute to rehabilitation and a positive impact on communities.
What you’ll do as an Administrator Support for Head of Education
You’ll Be Entrusted To
* Maintain accurate learner records, including enrolment, attendance, progression, and achievement data
* Ensure compliance with data protection, prison security protocols, and education regulations
* Produce reports on learner outcomes, attendance, and performance to support inspections and decision-making
* Coordinate examinations and certification processes, including registrations, materials, and results tracking
* Work collaboratively with tutors, managers, and prison colleagues to ensure accuracy and efficiency across systems
* Support continuous improvement by maintaining systems and promoting effective use of digital tools and processes
Does this sound like you?
You’ll be a great fit for this role if you have:
* Strong administrative and organisational skills, with high attention to detail
* Experience working with data systems, reporting tools, and Microsoft Office, including Excel
* The ability to analyse information and present insights clearly to different audiences
* A collaborative approach, with the ability to build relationships across teams
* A proactive mindset, with strong problem‑solving skills and the ability to manage priorities effectively
Vetting And Checks
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
What We Offer
* Holidays: 23 days plus bank holidays
* Pension: Up to 6% contributory pension scheme
* Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
* Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
* Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
* Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
* Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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