Job Description
Overview
As part of our clients continued growth and investment in technology, they're expanding our IT Support function. We’re looking for a proactive and knowledgeable IT Support Technician to join our clients team and help maintain reliable, secure, and efficient IT operations across the business.
You’ll be the first point of contact for technical issues, supporting end users, managing hardware and software assets, and ensuring smooth day-to-day operations across multiple systems. This role offers the opportunity to contribute to business-wide IT improvements while supporting an expanding technology landscape.
Key Responsibilities
1. Deliver responsive and professional helpdesk support to internal users across all company systems, hardware, and software.
2. Log, track, and resolve incidents and service requests, escalating complex issues to senior team members or external providers when required.
3. Administer and maintain company-issued mobile devices, including ordering new hardware, managing contracts, accessories, and device upgrades.
4. Support network infrastructure by troubleshooting local connections, routers, Wi-Fi, and switches, escalating where necessary.
5. Maintain up-to-date asset records for all IT equipment, ensuring correct user allocation, accurate tracking, and periodic a...