Job Summary
Retail Customer Advisor – Three UK – Winchester. Responsibilities include providing excellent customer service, engaging customers, driving sales and meeting KPIs.
Salary: £13.72 per hour plus an on-target bonus of 15%, paid monthly based on store performance. Working hours: 16 hours over 3 days per week, including weekends on a rotation basis.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions.
* Service Excellence: Create exceptional experiences through tailoring and promoting innovative products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with mobile or network-related enquiries, ensuring prompt resolution.
Qualifications & Attributes
* Customer Focused: Strong passion for delivering exceptional customer service and understanding customer needs.
* Team Collaboration: Ability to work well within a team and contribute to a positive, high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
* Learning Orientation: Full training provided; no prior product knowledge required – ambition and drive to learn are essential.
Benefits
* Competitive pay and store-based bonus structure.
* Up to 31 days off plus 2 bank holidays.
* Personalised benefits including discounts, vouchers, pension plan, and various other options.
* Ongoing development opportunities through learning and development tools.
Equal Employment Opportunity
We believe everyone should have the opportunity to interview for a role that matches their skills. We work in collaboration with our Talent, Diversity & Inclusion teams to provide reasonable adjustments to support applicants during the interview process.
If you require any reasonable adjustments or have an accessibility request, please contact us.
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