Job Title: Communications Operator - HC620970
Location: Southampton Central Police Station
Hours:
* Part Time: 15 hours per week
* Full Time: 37 hours per week
Closing Date: Sunday 5th May 2025 at 23:59 hours
About the Role
To provide a telephone switchboard service on behalf of the Constabulary.
Key Accountabilities include but are not limited to:
1. To action routine police/public telephone calls, identifying suitable departments/personnel that can assist with their enquiries.
2. To maintain effective liaison with internal and external departments and agencies utilising the full range of communication methods available.
3. To deal with confidential material in a responsible manner.
4. To make full and effective use of local computer systems.
5. To maintain efficient and effective office systems and records.
6. To keep up to date with changes in legislation and local procedures and policies that affect working practises.
7. To give regular and effective service.
Essential Qualifications
Educated to QCF Level 2 (Including English Language) plus RSA Stage 1 Typing / Word Processing OR work experience deemed to have brought the post holder to a comparable level.
A minimum of two years experience in the following areas:
* Direct contact with the General Public on a daily basis.
* Switchboard, or other busy inbound call handling environment.
Competencies and Personal Qualities
* We are Emotionally Aware - Level 1
* We Deliver, Support and Inspire - Level 1
* We Analyse Critically - Level 1
* Transparency
Contact for informal discussion
Please ensure your email address is accessible, as it will be used for contact throughout the application process.
Additional Information
Hampshire and Isle of Wight Constabulary is an inclusive employer committed to diversity and equal opportunities. We support flexible working arrangements and are dedicated to removing barriers to employment through initiatives like the Disability Confident campaign. We encourage applications from all sections of the community and are committed to providing reasonable adjustments during the recruitment process.
#J-18808-Ljbffr