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Job Title: Customer Service Specialist
Location: St Neots
Hours:37.5 hours per week, Monday to Friday (Hybrid)
Salary: £26,000
About the Role: Join our client as a Customer Experience Specialist and play a key role in delivering exceptional service to our customers. You’ll manage enquiries, process orders, and resolve issues efficiently, ensuring a seamless customer experience. Your proactive approach and attention to detail will help how maintain high standards and drive continuous improvement.
Key Responsibilities:
* Manage and prioritise customer enquiries via the CS mailbox.
* Process sales orders accurately within 24 hours.
* Resolve complaints, credit returns, and invoice disputes promptly.
* Collaborate with Sales, Finance, and Operations teams to ensure customer satisfaction.
* Support service enquiries, including warranty replacements.
* Uphold compliance with GDP, ISO 9001, and other quality standards.
What We’re Looking For:
* Experience in customer service with excellent communication skills.
* Strong organisational abilities and proficiency in MS Office.
* GCSEs (or equivalent) in Maths and English at Grade C or above.
* A team player with a passion for delivering outstanding customer experiences.
Why Join Us?
* Be part of a supportive and collaborative team.
* Opportunities for growth and development.
* Commitment to equal opportunities and a positive work environment.
Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.
Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Staffing and Recruiting
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