Description No one knows cruising like Holland America Line and Seabourn. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Dutch and English Speaking Guest Relations Representative within our Contact Centre. Key accountabilities include: Responding to guests and travel agent partners regarding enquiries, complaints or feedback pre, mid or post departure using a variety of communication mediums including but not limited to phone, email or letter and ensuring they are kept up to date with resolutions and timescales. Be a secondary point of escalation in addition to providing “expert brand assistance when required” Providing real time assistance and advice to shipboard teams to help resolve any issues by liaising with internal teams Maintaining relationships and providing support to UK Res Accounting team when required Acting as an extension to our Seabourn Concierge team, being aware of VIP guests and travel agent partners and seeking opportunities to exceed expectations, delivering truly intuitive Seabourn moments. This role is classified as CUK13 and is available on a full-time 6 month fixed term basis. We offer hybrid work with a minimum of two days per week (Wednesday and Thursday) in our Southampton office if you are based in the area, or we can offer a home working role if you are based further afield from our head office. Average working hours are 37.5 Requirements: What You Need to Succeed Successful candidates will possess: Effective and fluent communication skills in Dutch and English both written and verbal. Demonstrated ability to offer great customer service and handle complaints resolutions, with the desire to go the extra mile for our guests and travel partners Strong organisational and time management skills About You: The Ideal Candidate You are more than just your CV. You're someone who brings: Professionalism – be ready for work, courteous to colleagues and protect customer information Positive and inclusive attitude A collaborative mindset and willingness to support others Motivation and drive to reach personal and team goals Why Join Us? Working within our Seabourn and Holland America Team means you’ll be part of a community that values growth, work-life balance, and well-being. Read our employee experience guide to learn more about life as a Carnival UK colleague. CUK-employee-experience-guide-July-2025.pdf Employee Discounted Cruising plus Friends and Family offers Recognition scheme with prizes and awards Regular office events including live entertainment, lifestyle events and charity partner fundraisers Extensive learning and development opportunities Employee-led networks Company paid Health Cash Plan and health assessment Discounted retail and leisure via discounts portal Minimum 25 days leave, bank holiday allowance and holiday trading scheme Take the Next Step Our hiring team values giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment. Recruitment Journey For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney. LI-Remote CUK HAL SBN Job Functions: Customer Service; Other; Sales; LI-JG1