Field Care Supervisor
Salary: £26,000 – £28,808 (depending on experience)
Location: Hartwig Care, NW3 2NH
Hours: Full-time (37.5 hours per week, flexibility required including evenings, weekends and participation in the on-call rota)
About the Role
Are you a compassionate, proactive care professional with strong leadership skills?
Hartwig Care is seeking a dedicated Field Care Supervisor to join our team. In this rewarding position, you'll play a key role in ensuring high-quality care delivery, supporting care workers, and making a meaningful difference in the lives of our Service Users.
Please note: This role is not eligible for sponsorship as it does not meet the required salary or skill criteria.
Why Join Hartwig Care?
Employee Assistance Programme – 24/7 counselling and wellbeing support
Wellness Platform – Tools and resources to help you reach your health goals
Recognition & Newsfeed – Celebrate success and stay connected
Paid Time Off – 20 days annual leave + bank holidays
Enhanced DBS Check – Provided at no cost
Ongoing Training & Development – Free and continuous learning opportunities
Blue Light Card – Access to exclusive discounts
Key Responsibilities
Promote a caring, supportive environment that meets the physical, emotional, social, intellectual, and spiritual needs of Service Users.
Ensure each Service User receives personalised care tailored to their individual needs.
Implement the requirements of the Health and Social Care Act 2008.
Manage Service User care packages effectively.
Supervise and support Care Workers to maintain high standards of care.
Liaise with professionals, Service User networks, and relevant community partners.
Coordinate care delivery, including:
Allocating appropriate travel time between visits
Arranging shadowing for new staff
Ensuring punctuality and correct care worker assignment
Monitoring ECM logs and compliance
Cross-referencing actual vs. planned bookings
Duties
Participate in practical care delivery as part of the rota.
Provide shadowing support to new or developing care workers.
Contribute to the carer buddy system to encourage peer support.
Attend Service User initial assessments, identify needs and risks, and determine suitability for care.
Negotiate fees with purchasing authorities or families when required.
Ensure Service Users receive essential information and documentation (e.g., home folder, report sheets).
Complete and maintain up-to-date paperwork, including care plans, risk assessments, medication forms, and reviews.
Manage and monitor care packages to ensure continuity and quality of service.
Record and escalate issues through Care Planner and notify relevant stakeholders.
Communicate professionally with representatives, professional networks, and family members.
Ensure all complaints are handled in line with the company's complaints procedure.
Support the emotional, physical, spiritual, and material wellbeing of Service Users.
Cover care calls when necessary.
How to Apply
If you are passionate about delivering high-quality care and believe you're a great fit for this role, we'd love to hear from you. Please send your CV to
If you are an experienced Care Coordinator looking for a new opportunity, we encourage you to apply.
Job Reference ID: 08181
Job Reference ID: 08181