Position Overview
Santander is looking for a Customer Experience Advisor based out of Shipley MS Branch, working 35 hours per week on a rota’d basis Monday to Saturday, between 8am & 6pm.
In this role you will be the frontline responsible for assisting customers with transactions, queries, and security both in branch and via phone.
Responsibilities
* Act as the first point of contact for customers in branch or over the phone.
* Assist with day‑to‑day transactions, queries and servicing.
* Answer customer calls into our contact centre.
* Build relationships and find solutions.
* Develop your knowledge of services and products to help our customers.
* Identify new ways to improve the customer experience.
What You’ll Bring
* Proven ability to deliver outstanding customer service from a face‑to‑face or telephony background (Required).
* Ability to communicate effectively with customers to understand their needs (Required).
* Real desire to go above‑and‑beyond for customers (Preferred).
* Effective team‑working skills with a flexible, can‑do approach to work (Preferred).
* Openness to a broad range of activities even if outside standard expectations (Preferred).
* Ability to grow, adapt and change accommodating business needs and priorities (Preferred).
Benefits
* Starting salary of £25,000 plus a £500 annual cash allowance to spend on benefits.
* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
* Voluntary healthcare benefits at discounted rates (medical, dental, health assessments).
* Pension contributions: Santander contributes 8% of salary; up to 12.5% if you contribute; partial cash option available.
* Protection for you and your family, including death‑in‑service and income protection insurance, plus discount rates for additional life assurance and critical illness cover.
* Share plans and employee discount opportunities on Santander products and services.
* Well‑being support across physical, mental, social, and financial pillars, with gym access, online classes, and mental health resources.
* Enhanced family leave and childcare options, plus tailored wellbeing support for stages of life.
* Volunteering opportunities to give back to communities.
* Global growth opportunities to shape your career across the international network.
Commitment to Equality
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
Right to Work
All candidates must have the right to work in the UK to commence employment with Santander.
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