Assistant Account Manager
Salary: £28,000 - £30,000
Location: Norfolk
Type: Full-time (on-site)
An established and fast-growing manufacturer in the beauty and personal care industry is looking for an ambitious Assistant Account Manager to deliver key administrative, organizational, and operational assistance to the Account Management team. With a diverse portfolio and a reputation for quality, this is an opportunity to join a team that rarely recruits and work with the biggest brands shaping the industry.
Key Responsibilities
* Assist client relationship managers by preparing product cost breakdowns and project briefs
* Maintain up-to-date product pricing, records, and sales orders within internal databases and tools
* Prepare, update, and share sales performance summaries
* Oversee a portfolio of low-activity or maintenance-focused client accounts with oversight from senior team members, including occasional direct client contact
* Coordinate timely delivery of client requirements, such as order processing, inventory monitoring, and forecast updates based on new commitments
* Generate sales orders, manage pricing adjustments, and conduct regular stock reviews for escalation to relevant team members
* Handle all sample workflows: request packaging references and material swatches, submit lab production requests, track submission timelines, and arrange dispatch from storage
* Process product compatibility assessments, bulk testing requests, performance validations (e.g., integrity and component testing), and securely archive results with technical teams
* Initiate and monitor disposal or clearance orders to completion; manage outbound shipments and follow up on client documentation returns
* Ensure comprehensive, well-organised documentation of client interactions, pricing details, orders, samples, and both digital and physical records for easy team access
* Coordinate arrangements for client site visits, facility tours, and internal progress meetings
Requirements
* Previous experience in an administrative or operational support role
* Keen eye for detail with the ability to juggle multiple responsibilities effectively
* Proficient in Microsoft Outlook, Word, and advanced Excel functions
* Strong written and verbal communication skills for engaging with internal teams and external stakeholders
* Capability to prioritize tasks, handle pressure, and adapt to shifting demands
* Collaborative mindset with a readiness to assist team members across all levels
* Versatile and open to adjusting to evolving needs