Description & Requirements
As part of our prison support team, your work will be varied and help keep the prison moving. This is an active role involving a range of physical tasks such as lifting, carrying, standing, walking and lone working on day and night shifts.
You will not always be in contact with prisoners; contact depends on the specific prison. Full training and a supportive team are provided.
Driving duties are essential for certain establishments. Candidates must hold a full, valid UK driving licence for roles that require it.
Responsibilities
* Secure entry and exit of staff, visitors and vehicles
* Conduct searches of staff, prisoners, visitors and vehicles
* Escort vehicles and contractors around the prison site
* Allocate and collect staff keys and radios
* Patrol and search perimeter fence areas
* Operate the prison radio system and monitor CCTV, reporting suspicious activity
* Welcome and escort visitors; monitor and log mail; report contraband and preserve evidence
* Photograph prisoners, process property and parcels, supervise prisoners, assist officers, and deliver food using trolleys or electric tug vehicles
* Transport prisoners and escorts to destinations; collect mail; monitor the PIN phone system; maintain PIN phone request logs
* Understand and respond to national and local policies, incidents and emergencies
Salary and Hours
37‑hour week with 20% unsocial hours allowance. Standard rates include night, evening, weekend and public holiday shifts on a rolling shift pattern.
Benefits
* 25 days annual leave, increasing to 30 days after 10 years (pro‑rated)
* 9 days bank, public and privilege holidays
* Paid Level 2 apprenticeship in customer service
* Generous Civil Service pension scheme
* Season ticket loans, retail discounts, Employee Assistance Programme, Cycle to Work scheme
Qualifications & Other Requirements
No formal qualifications are required. Good judgement, common sense, responsibility and teamwork are essential.
The role requires fluency in English; Welsh may be required in Wales.
Equality and Diversity Statement
We recruit by merit on the basis of fair and open competition in line with the Civil Service Code.
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