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Location: Falkirk
Salary: £24-26,500 + paid overtime + benefits + clear progression path
A role with purpose. A team with pride. A future with opportunity.
We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as
Customer Service Advisors
Location: Falkirk
Salary: £24-26,500 + paid overtime + benefits + clear progression path
A role with purpose. A team with pride. A future with opportunity.
We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors. If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.
What You'll Do
* Be the first point of contact for a variety of customer queries via phone and email
* Handle orders, updates, delivery queries, billing issues, and general service enquiries
* Accurately manage and update customer information across systems
* Provide thoughtful, solution-focused support, including for customers in vulnerable situations
* Resolve customer issues independently wherever possible, escalating only when necessary
* Stay current on service updates, internal communications, and best practices
* Support overall team goals through personal KPIs and shared responsibilities
* Ensure compliance with safety, data protection, and quality standards
What Youll Bring
* Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience
* Strong communication skills and a calm, professional approach
* Great attention to detail and ability to manage data accurately
* Confidence navigating new systems and multitasking in real-time environments
* A willingness to learn and adapt in a collaborative, team-oriented workplace
* Drive to contribute meaningfully to a high-performing team
What Youll Gain
* Paid overtime and flexible shift options during peak seasons
* Performance-based hybrid working following successful probation
* A comprehensive six week onboarding programme with dedicated support
* Ongoing coaching, learning resources and development opportunities
* A workplace that values your contribution and supports long-term growth
To explore your future please email your CV
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Administrative and Support Services
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