Patient Services Administrator
Nuffield Health Wessex Hospital | Customer | Permanent | Full time
Up to £24,531.00 per annum
37.5 hours per week
Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.
Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as a Patient Services Administrator in our Wessex Hospital and play your part in building a healthier nation.
The Role
You’ll be a smart, friendly and enthusiastic member of the team providing vital administrative support. Your IT and organisational skills will be supported by an excellent telephone manner. You will interact with Consultants, patients, and colleagues, being sensitive to our customers’ needs and providing excellent customer service. Administration and keyboard skills are required and previous experience of working in customer service environment is preferred, but not essential. Full training will be provided. Duties will include:
1. Provide administrative support across a range of areas, including customer facing environments.
2. To ensure the work within this complex area of administration and support, meets all required standards and timescales. Following GDPR policies and meeting CQC requirements.
3. Flexibility and ability to organise own workload and work within a reasonable timescale.
4. To handle all enquires, or queries raised efficiently and effectively, escalating appropriately where necessary.
5. To prepare invoices and contact patients for payments prior to their procedures.
6. To ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.
7. To manage and maintain accurate records and databases.
The Person
8. Be a confident and customer focused communicator with the ability to manage, appraise and interpret the right data.
9. Ideally be educated to GCSE in English and Maths, with NVQ Level 2 in Business and Administration or equivalent.
10. Good IT and keyboard skills.
11. Have experience within an administrative or customer facing environment would be a real advantage.
12. Have experience within a Hospital/Healthcare environment.
13. Be self-motivated, with plenty of initiative. You also have experience of delivering a great service.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Wessex Hospital
Nuffield Health Wessex Hospital is a stunning 46 bedded private hospital in West Hampshire with specialisms in Orthopaedics, Ophthalmology, Urology, Women’s Health and Spinal surgery. The hospital also benefits from having onsite Radiology, Pathology, Pharmacy, Physiotherapy and Hydrotherapy so we can give our patients a complete package of care. There are 16 consulting rooms with speciality outpatient rooms, 46 private patient bedrooms with en-suite facilities, 24 hr resident doctor on site (RMO) and four operating theatres and one endoscopy suite.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.