Job Description
About the Role:
We are seeking experienced and highly motivated Customer Support Engineers to join our UK-based team, supporting our utility sector clients. This role involves working with advanced GIS systems, specifically GE Smallworld, and contributing to the customization, maintenance, and support of mission-critical applications used for asset mapping and infrastructure management.
The ideal candidate will have a strong technical foundation, excellent problem-solving abilities, and prior experience in GIS-based platforms and utilities software. You will collaborate closely with clients, internal teams, and third-party vendors to ensure seamless integration and support.
Key Responsibilities:
* Perform analysis, design, coding, testing, and implementation of customer-specific GIS applications.
* Provide technical support and troubleshooting for core systems including PNI, Electric Office, and related Smallworld modules.
* Document solutions, workflows, and best practices to ensure knowledge transfer and continuous process improvement.
* Coordinate with clients to understand requirements and provide timely updates and solutions.
* Support integration with third-party systems and ensure compliance with local regulatory requirements.
* Assist in planning and executing future system expansions and enhancements.
Essential Skills and Experience:
* Proficiency in GE Smallworld Product Suite (PNI, Electric Office, Core SW4, SW5).
* Strong experience with Magik programming language.
* Familiarity with GIS solutions in the utility space.
* Hands-on knowledge of SQL, Oracle databases, and VMDS (Version Managed Data Store).
* Working knowledge of Java, K8, and other utility domain technologies.
* Experience with customer-specific customizations and regulatory compliance integration.
* Degree in Engineering, Computer Science, IT (e.g., BE/B.Tech/MCA/MS(IT)).
Desirable Skills:
* Understanding of the Software Development Lifecycle (SDLC).
* Experience with ESRI ArcGIS or OpenGIS technologies.
* Exposure to modules such as GDO, GTO, GSS, GSA, DM, MES, and NRM.
Other Information:
This role may include travel, on-call support, or shift-based availability, depending on project needs. Great opportunity to work on mission-critical utility infrastructure systems and expand your expertise across a range of geospatial and enterprise platforms.