Product Owner: ⭐Location - Osterley ⭐Employment Type - Contract (renewable) ⭐Workplace Type - 3 days a week onsite Shape Exceptional Customer Experiences with Foolproof!
We’re looking for a highly collaborative and customer-focused Product Owner to join our Agile Release Train (ART) and help deliver innovative, customer-centric products across voice and digital channels.
In this role, you’ll own a key product area within the ART, partnering closely with Product Managers, Technology, UX/UI, and cross-functional Squads to shape features, define roadmaps, and deliver measurable business outcomes. You’ll play a critical role in driving customer experience excellence, influencing product direction, and ensuring delivery aligns with ART KPIs and strategic objectives.
If you thrive in fast-paced agile environments, enjoy translating business needs into impactful product experiences, and are passionate about balancing customer needs with technology and operational complexity, we’d love to hear from you.
What You’ll Be Doing Own Product Owner/Management responsibilities for your designated product area within the ART Partner closely with Product Team across Squads to align priorities and delivery outcomes Lead ART-level feature analysis and refinement for your demand pipeline Define and prioritise Features, product goals, and roadmap initiatives Collaborate with the Release Train Engineer (RTE) and System Engineer/Architect to refine Features ahead of PI Planning and proactively manage dependencies Oversee delivery across multiple Squads within your remit to ensure alignment with business KPIs and customer outcomes Take accountability for the functional quality of Features within your product area, ensuring solutions meet business and customer needs before release Define Feature Acceptance Criteria, support Feature UAT where required, and confirm Feature completion Represent the customer throughout the PI lifecycle by guiding Feature creation, prioritisation, and acceptance Communicate progress, priorities, and delivery updates to stakeholders across Portfolios and teams Work closely with Senior Product Owners to define Feature requirements and Story detail Participate in ART ceremonies including ART Backlog Review, PI Planning, and facilitation of the PO Sync Partner with UX/UI Designers to deliver exceptional customer experiences and ensure adherence to CX standards and best practices Ideate and shape new Features that support ART objectives and contribute to broader product capability evolution What We’re Looking For We’re looking for someone who combines strong product thinking with excellent communication and stakeholder management skills.
Minimum Requirements Strong analytical skills, including experience creating customer journeys across voice and digital channels Proven communication, leadership, and influencing skills Experience working closely with technology teams and facilitating collaboration between business and technology Squads Experience using data analysis to generate insights and enhance user experiences Ability to create exceptional UX while balancing complex legislation requirements and legacy contracts Strong understanding of business functions, business strategies, and agile delivery models Ability to understand current technology capabilities and anticipate the impact of future trends Comfortable working across multiple stakeholders and cross-functional teams in a scaled agile environment How You’ll Work We believe collaboration drives innovation. That’s why we support hybrid working — giving our people the flexibility to work from home while also benefiting from in-person collaboration and connection.
This role follows a hybrid working model with an expectation of 3 days per week in the office .
Inclusion & Diversity We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where everyone can thrive.
Indigo Slate is a full-service human experience company.
We are a digital organization backed by a global engineering leader, and we’re dedicated to helping clients build transformative experiences from start to finish.
We create smart experiences that deliver powerful results through a profound intersection of marketing, technology, business, and creative.
We understand that brands are no longer judged through their advertising, but through each touchpoint, both internal and external, building strength with every experience.
At Indigo Slate, we harness a mix of skills unique in our industry—equal parts strategic consultancy, creative agency, and technology thought leadership—to build and run some of the best experiences on the planet. Powered by JazzHR