Join to apply for the 1st Line IT Support Engineer role at Bowdon Associates Ltd
Join to apply for the 1st Line IT Support Engineer role at Bowdon Associates Ltd
Bowdon Associates Ltd provided pay range
This range is provided by Bowdon Associates Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Title: 1st Line IT Support Engineer
Location: Chorley
The Client
Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base.
The Role of Level IT Support Engineer
* Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level
* Providing 1st line technical support across our customer base via phone or email
* Be responsible for both reactive and proactive maintenance activities
* Contribute to IT projects when required
* Follow agreed processes and procedures for the support team
* Maintenance of all IT service documentation
Person Specification
* One year's equivalent work experience within an IT Support / Managed Service Provider environment.
* Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes
* Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously
* Be driven to learn new tech and self-improve
* Understanding of ITIL best practice
* Extensive O365 experience
* SD-Wan
Technical Skills
* Must have experience of working for an MSP
* Experience of remote access tools
* Microsoft Windows
* Desktop OS, Windows 7/8/10/11
* Microsoft 365
* Google Workspace
* Antivirus Solutions
* Microsoft Application Support (Outlook, Word, Excel)
* Active Directory/ Exchange
* Advanced understanding of computer hardware and business applications
* Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
* Good understanding of network
* Familiarity with Autotask PSA, RMM
* Basic understanding and troubleshooting of network infrastructure
* Knowledge of ESET Anti-Malware solutions
* Knowledge of VMWare and Hyper V
* Windows Server
* Career progression opportunities.
* Company pension
* On-site parking
Keywords: Level 1 Engineer, 1st Line IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider
Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Internet
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