Colleague Resolution Advisor - Milton Keynes About MIB
Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
You’ll champion our dispute resolution framework, coach leaders, and help shape inclusive practices that foster a positive culture. If you thrive on making a real impact and building strong relationships, this is your opportunity to help us embed fairness and collaboration at the heart of everything we do.
Provide first-line advice and guidance to managers and employees on ER matters including disciplinary, grievance, performance, and absence management, with autonomy to lead standard cases through to resolution.
Support the Senior ER Specialist in managing complex cases and investigations, contributing to strategy and resolution planning.
Lead the development and continuous improvement of ER policies, procedures, and toolkits, ensuring alignment with best practice and organisational values.
Maintain accurate and confidential records of ER cases and outcomes, and ensure data is used effectively to inform decision-making.
Monitor ER case trends, analyse data, and escalate recurring issues or risks with recommendations for proactive interventions.
Design and deliver ER-related training and capability-building sessions for line managers, supporting a shift toward confident, values-led resolution practices.
Collaborate with HR Business Partners and other stakeholders to ensure ER practices are aligned with broader HR and cultural transformation strategies.
Experience in managing a range of employee relations from initiation to resolution, ensuring compliance with employment law and organisational policies. High level of computer literacy (MS Office), with experience using HRIS and case management systems for documentation and reporting
Excellent attention to detail and a commitment to delivering high-quality, accurate work
Builds strong relationships and demonstrates empathy, inclusion, and cultural awareness
Analyses ER data and case trends to identify risks, inform decisions, and support continuous improvement
Colleague Resolution Advisor
320 (before tax) start up allowance
Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14
Contributory Group Stakeholder Personal pension scheme
Life Assurance
25 days holiday (plus public holidays)
Holiday purchase scheme
24/7 Employee Assistance Programme
Free access to online tools to support mental and physical health
Enhanced maternity, paternity and adoption leave