Job Title: Customer Support Technician
Location: Buckingham
Contract: Full time, permanent
Hours: Monday - Thursday, 9am - 5:30pm, Friday, 9am - 4:30pm
Salary: £28,000 per annum
Benefits & Perks:
25 days annual leave + bank holidays
Profit-related bonus (after probation)
Enhanced pension scheme
Vitality Private Healthcare
Opportunity to progress
Employee share option scheme
Salary sacrifice
Electric vehicle scheme with free charging at work
Cycle to Work scheme
Earlier finish time on FridaysAbout The Job:
As a Customer Support Technician, you will play a crucial role in ensuring customers receive the assistance they need. In this position, you will be responsible for resolving customer issues, answering enquiries, and providing expert guidance on products and services. Additionally, you will have the opportunity to conduct product testing, ensuring the highest levels of quality and performance.
Key Responsibilities:
Provide prompt and effective technical support to customers via various channels, including phone, emails and Microsoft Teams
Resolve customer issues and answer enquiries regarding products and services
Conduct product testing to ensure high-quality performance and reliability
Collaborate with the team to identify and resolve technical and product-related issues
Utilise a logical troubleshooting approach to address customer concerns
Maintain a positive attitude and excellent customer service...