BrightLocal helps local businesses get found, chosen, and trusted by customers. We do this through powerful SEO software and services, and we're growing fast. We're now looking for a
Lead Customer Success Manager
to join our new Local SEO Services team.
If you love helping customers succeed, building strong teams, and making things click, this one's for you.
What you'll do
You'll be the main point of contact for a group of small but strategically important customers, including marketing agencies and local businesses. You'll guide them from onboarding through ongoing growth, making sure they see real value at every stage.
You'll be leading and coaching a small team of Customer Success Managers and Account Managers, helping them stay focused, motivated, and high-performing.
Here's a closer look at your day-to-day:
* Onboard new customers, setting clear success milestones
* Help shape SEO success plans with your customers and our SEO Managers
* Lead monthly or quarterly success review calls
* Monitor customer health and step in early if things go off track
* Spot and support upsell and renewal opportunities
* Keep detailed records across Planhat and GDrive
* Coach your team with regular feedback, 1-1s, and structured training
* Work with Operations and Product teams to improve and automate processes
What we're looking for
You're a natural relationship builder who loves solving problems and seeing people (and businesses) grow. You'll need to be comfortable leading others, while also rolling up your sleeves and working directly with customers.
Must-haves
* 3+ years' experience in Customer Success, Digital Account Management or Support
* Strong understanding of SEO or digital marketing
* Excellent written and verbal communication
* Proven track record of driving adoption and renewals
* Experience leading a team, including offshore or remote colleagues
* Confident using business tools (CRMs, success platforms, SEO tools, Google Docs etc.)
Nice to have
* Experience working with agencies or SMBs
* Familiarity with tools like Planhat or similar
* Knowledge of customer success metrics and playbooks
You'll thrive in this role if you:
* Put customers first and always look for ways to help them succeed
* Love coaching and seeing others grow
* Spot issues before they become problems
* Balance commercial thinking with a genuine care for people
* Stay calm, clear and action-oriented in a fast-moving environment
* Are curious, driven, and always learning
What you'll get in return
We believe in rewarding great work and giving you the tools to grow. Here's what's on offer:
* Salary:
Competitive
* Bonus:
Up to 20% of base salary
* Hybrid working:
2 days in our Brighton office, 3 days from home
* Holiday:
25 days plus bank holidays, plus your birthday off
* Duvet days:
3 per year, no questions asked
* Healthcare:
Vitality Healthcare cover
* Learning & development:
£1,000 personal learning budget per year, plus team-wide development support
Why BrightLocal?
We're not just building tools and services, we're helping thousands of businesses grow. We work with warmth, integrity, and a strong belief in what we do. You'll join a supportive team where you can make a real impact, develop your skills, and be part of something meaningful.
Ready to lead with impact?
Apply now to help local businesses shine — and bring out the best in your team while you're at it.