IT Service Desk Analyst required by market leading, award winning, professional services organisation based in Central Bristol on a hybrid basis with 2-3 days a week onsite.
This is a 12-month fixed-term contract initially, with a strong possibility of extension or becoming permanent.
Our client need an enthusiastic and technically capable IT Service Desk Analyst to join their dynamic IT team. This is a fantastic opportunity for someone with a strong technical background and excellent communication skills to provide first-class support across a wide range of IT systems and applications.
The Role
The IT Service Desk Analyst acts as the first point of contact for all IT-related queries and support requests, helping to deliver a consistent and high-quality experience for users across the business.
Working as part of a busy and supportive team, the successful candidate will log, assess, and resolve incidents using a call management system that maintains a comprehensive audit trail.
Support is delivered through various channels including telephone, email, in-person assistance, and remote desktop tools. The team also handles the configuration and deployment of IT equipment and provides advice on the effective use of technology.
Key Responsibilities
* Provide first and second-line support for IT applications and hardware
* Troubleshoot and resolve technical issues, escalating when necessary
* Assist with software installations, upgrades, and system maintenance
* Handle user queries via Teams, email, telephone, and face-to-face contact
* Accurately assess the urgency and impact of incoming issues
* Maintain clear, consistent communication with users throughout the resolution process
* Support mobile device administration using tools such as Intune
* Use remote management tools like ControlUp for laptop support
* Help identify recurring issues and contribute to longer-term IT solutions
* Adhere to established procedures, including escalation protocols and asset handling
Skills & Experience
* Strong IT knowledge, ideally with experience in a professional services environment
* Familiarity with Microsoft technologies, including Office 365, Active Directory, SCCM, Group Policy, and Windows OS
* Exposure to telephony systems and AV support (e.g. Avaya, video conferencing tools)
* Confident diagnosing technical issues at 1st line level
* Certifications or experience with ITIL, Azure Fundamentals, Intune, and Windows Server are a plus
* Highly organised, proactive, and detail-oriented
* Strong teamwork ethic, self-motivated, and eager to learn
* Excellent interpersonal and communication skills with a customer-first mindset
This is an exciting opportunity for someone who thrives in a fast-paced environment, values excellent service delivery, and enjoys working as part of a collaborative IT function. If you’re looking for a role where you can make a real impact and continue to grow your technical expertise, this could be the perfect fit.
This great role comes with a competitive basic salary and is accompanied with an annual bonus, annual salary review, a contributory pension, life assurance, maternity/paternity leave, BUPA, an initial 25 days holiday plus your Bank Holidays, flexible working and a wealth of other health focused benefits to name but a few