IT Service Desk Analyst / Technical Support Analyst / Helpdesk
* On site, office based in Abingdon.
* Monday to Friday, 9:00 to 18:00.
* 12 month contract
* £200 per day - Inside IR35
We are hiring for a leading technology vendor
-Over 6500 employees across Europe, US, Asia and Middle East;
-Growing rapidly with revenue of $1 billion;
-Developed some of the most popular mobile apps on the market with over 200M daily active users
They are looking for an IT support technician to support their Abingdon end users, manage vendor relationships, ensure IT services delivery and participate in new IT solutions roll out projects:
-Provide general technical support and troubleshooting for Mac and Windows, network/wireless, AD, cloud storage, Atlassian tools, Slack, Confluence, Gsuite/Google Workspace, JAMF,
-Provide support for Google AV/VC conference rooms;
-Clearing tickets backlog, analysing issues and following up with end users, escalate technical issues, helping resolving problems and finding root cause within SLA;
-On-boarding users and provide user IT training and building good relationship with 3rd party software/hardware vendors
Requirements:
-1 + years experience working as IT support/service desk;
-Working knowledge in troubleshooting Mac OS X/Mac/Apple technologies is a plus;
-Must have experience in supporting audio visual system and video conferencing, ideally Google AC/VC;
-Excellent client facing and problem solving skills, creative thinking and sociable personality