IT Infrastructure Technical SME | S3 | CIO | Milton Keynes
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IT STARTS HERE Santander (www.santander.com) is evolving from a global, high‑impact brand into a technology‑driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
Country: United Kingdom
Our mission is to help more people and businesses prosper. We embrace a strong risk culture and expect all professionals at all levels to take a proactive and responsible approach toward risk management.
Responsibilities
* Act as the technical lead and subject matter expert for infrastructure environments.
* Support in troubleshooting and root cause analysis for IT infrastructure incidents.
* Contribute to infrastructure roadmaps and capacity planning.
* Ensure compliance with IT policies, security standards and governance frameworks.
* Provide regular progress updates to the UK Service Manager, leadership team and other stakeholders, highlighting risks or delays to projects or planned works.
* Manage technical relationships with SDS, vendors and third‑party providers of hardware, software and group‑managed services.
* Assess, review and appropriately challenge infrastructure changes.
* Extract actionable insights for technical services provided to Santander UK by internal and external providers.
Qualifications and experience
* Proven experience as an IT Infrastructure SME or Senior Infrastructure Engineer (Required).
* Strong knowledge of IT infrastructure, including networking, middleware, cloud infrastructure, storage and backups, API (Required).
* Proven problem‑solving skills, with the ability to diagnose and resolve complex technical issues quickly and effectively (Required).
* Excellent communication skills, both verbal and written, with the ability to clearly articulate technical information to diverse audiences (Preferred).
* Experience in change management, including developing and implementing change management strategies and managing resistance to change (Preferred).
* Experience managing relationships with vendors and evaluating vendor performance (Preferred).
* Experience with licensing, contract renewals, QBRs & service reviews (Preferred).
* Excellent communication skills, both verbal and written, with the ability to clearly articulate technical information to senior team members and wider stakeholders at a business level (Essential).
* Constructively challenge technical findings and service outputs to drive continuous improvement (Essential).
* Demonstrates confidence and analytical ability to question assumptions and improve technical deliverables (Preferred).
Benefits and rewards
* 30 days’ holiday plus bank holidays (31 days after 5 years of service), with the option to purchase up to 5 contractual days per year.
* £6,000 car allowance per year.
* Company‑funded private medical insurance.
* Protection for you and your family, with company‑funded death‑in‑service benefit and income protection insurance, plus discounted rates for additional life assurance and critical illness cover.
* Share plan participation to share in Santander’s success.
* As an employee, access to Santander products and services with no fees and additional deals and discounts.
* Competitive rewards that reflect the impact you make and the value you bring.
* Wellbeing support across physical, mental, social and financial pillars, including access to apps, gym and fitness discounts, weekly online classes, flexible healthcare and mental health support.
* Support for all life stages, including enhanced family leave, childcare options and tailored wellbeing support.
* Opportunities to give back through volunteering initiatives.
* Global growth opportunities to shape your career, learn new skills and explore possibilities across our international network.
Local compliance and equality
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating an accessible, fair and welcoming recruitment experience for all candidates.
Right to work in the UK
* Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If a working visa/permit is required, it will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa/permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees related to visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.
What to do next
If this sounds like a role you are interested in, please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. We’re available through email at resourcing@santander.co.uk.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Finance and Information Technology
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