Overview
Returns Admin Assistant role at Gear4music Ltd. We are a fast-growing retailer of musical instruments and equipment and strive to provide the best possible online shopping experience for our customers.
Your part in the performance
We are recruiting a talented, passionate and professional Returns Administration Assistant to join our Returns team at the Clifton Moor site. This is a flexible and diverse role where you will manage a daily rolling inbox, communicate with suppliers and problem-solve for our Returns Operatives across multiple hubs.
Your day to day
* Maintain excellent communication with suppliers
* Oversee the management of a rolling inbox
* Ensure accurate stock management, including online product listings
* Coordinate both domestic and international shipments
* Assist with stock checks when needed
* Collaborate closely with various departments
* Process payments and handle other administrative tasks
Your Skills and Experience
* Strong written and verbal communication skills
* Proficient in Microsoft Office and other computer tools
* Reliable, with a focus on excellent service
* Passionate about music or have a strong appreciation for musical instruments
* A team player who can work independently when needed
* High attention to detail and strong organizational skills
* Ability to manage multiple tasks and prioritize effectively
* Flexible, with a positive attitude and willingness to support other teams
* Knowledge of musical instruments and equipment is a strong plus
* Service-driven and customer-oriented approach
* Enthusiastic and dependable
* Comfortable with manual handling tasks when required
What We'll Give You
We offer a well-rounded benefits package including development opportunities and wellbeing support:
* Generous discount across our range of music and home entertainment products
* Employee Assistance Programme with 24/7 support
* Access to Mental Health First Aiders as part of our Mindful Employer initiative
* Free car parking with access to electric charging points
Plus additional benefits: employee referral scheme, employer pension, eyecare vouchers, cycle to work, sick pay, enhanced maternity/paternity/adoption pay, annual flu vaccinations, and a 26-day per annum WFH policy where appropriate.
Equality statement: We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010. If you require any reasonable adjustments as part of the recruitment process, please notify us and we will discuss suitable arrangements.
Department
Returns
Contract type
Permanent
Hours
39.5
Salary
£25,080
Job function
* Administrative
Industries
* Retail
* Musical Instruments
York, England, United Kingdom
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