Quality improvement manager (secondment only)

Quality Improvement Manager (Secondment Only)

The closing date is 24 June 2026

NHS Cornwall and Isles of Scilly Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of our communities, managing the NHS budget, and arranging for the provision of joined up health services which improve the lives of people who live and work in Cornwall and the Isles of Scilly.

• Improving the health of children and young people
• Supporting people to stay well and independent
• Acting sooner to help those with preventable conditions
• Supporting those with long‑term conditions or mental health issues
• Caring for those with multiple needs as populations age, getting the best from services

The Quality Team sits within the Chief Clinical Officer Directorate and is central to the ICB cluster's role as a strategic commissioner and system leader for quality. The team ensures that quality – encompassing patient safety, clinical effectiveness, and patient experience – is systematically embedded across the full commissioning cycle, from population health intelligence and service design through to contracting, delivery oversight, and evaluation.

Main duties of the job

The team ensures that quality – encompassing patient safety, clinical effectiveness, and patient experience – is systematically embedded across the full commissioning cycle, from population health intelligence and service design through to contracting, delivery oversight, and evaluation.

Operating within a maturing Integrated Care System across CIOS and Devon, the team leads a shift from transactional assurance to a proportionate, intelligence‑led, and risk‑based model of quality oversight. This enables the ICB to discharge its statutory duties while strengthening its role in improving outcomes, reducing unwarranted variation, and addressing health inequalities.

The team provides system leadership for quality governance, assurance, and improvement, ensuring alignment with national policy and regulatory frameworks, including those set by NHS England and Care Quality Commission. It positions the ICB as a commissioner that leads for quality, safety, and population outcomes, rather than solely performance management.

Bringing together expertise in clinical quality, patient safety, professional leadership, and improvement science, the team works collaboratively across providers, local authorities, place‑based partnerships, and the voluntary and community sector. It plays a critical role in fostering a culture of transparency, learning, and continuous improvement, ensuring that commissioned services are consistently safe, effective, equitable, and person‑centred.

About us

We are committed to creating an inclusive and diverse work environment and are always keen to hear from people who would like to work with us. We welcome applications from everyone regardless of age, disability or long‑term health condition, gender identity or expression, race or ethnicity, faith, sex, sexuality or veteran status.

You can look forward to excellent benefits, including discounts schemes, optional pension and life assurance, flexible working, salary sacrifice vehicles and cycles, and much more.

Job responsibilities

For hybrid working, we offer the flexibility to work from an office (Bodmin, Truro), and from home, depending on the requirements of the team.

Person Specification

Qualifications & Training

• Educated to masters' level or equivalent level of experience of working at a senior level in specialist area.
• Educated to degree level or equivalent experience in a relevant subject (e.g., health, management, social care, or related discipline).
• Member of relevant professional bodies, if applicable.

Knowledge & Skills

• Must be able to provide and receive complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
• Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required, to aid decision making.
• Skilled communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
• Skills for nurturing key relationships and maintaining networks.
• Problem‑solving skills and ability to respond to sudden unexpected demands.
• Must be able to use initiative to decide relevant actions and make recommendations to relevant manager, with the aim of improving deliverables and/or compliance to policies.
• Understanding of and commitment to equality of opportunity and good working relationships in daily practices and in management systems.

Experience

• Significant experience of successfully operating in a politically sensitive environment.
• Experience of managing risks and reporting.
• Evidence of success in efficient and effective project and programme management.
• Demonstrated capability to act upon incomplete information, using experience to make inferences and decisions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

Chy Trevail (Bodmin) or New County Hall (Truro)

£57,528 to £64,750 a year, Pro rata to hours worked

Contract

Secondment

Working pattern

Hybrid – office (Bodmin or Truro) and homeworking as required.

Reference number

471-8086859

Job locations

Chy Trevail (Bodmin) or New County Hall (Truro)