German Speaking Customer Care Team Leader (Hybrid)
Location: St Neots, Hybrid only in the office once a week
Our Client, a leading international healthcare company is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.
Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
-Lead a Team of Customer Care Administrators
-Carry out various channel quality reviews and help your team develop using a coaching approach.
-Conduct regular 1-1s and performance reviews
-Assist with Recruitment with Customer Care
-Collaborate with colleagues to help us be the best we can be.
-Develop product and process knowledge to continue providing excellent customer service.
Passionate about delivering customer service.
-Fluent in spoken and written German and English.
-Flexible Coaching & feedback skills.
-Ability to work in a team, ask for help and trust colleagues.
-2 on off shift 35.Friday / Saturday - Working
Sunday - Off
Friday / Saturday - Off
Learning Hub
* Employee Assistance Program
* Pension Scheme
* Holiday Flexibility
* Gym Membership
* Exclusive Discounts
* Life Insurance