Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Manchester
Job ref: 205066
About The Role
Ecclesiastical Insurance, proudly part of the Benefact Group, is looking for a Casualty Technical Sensitive Claims Handler to join our Manchester office. As a Casualty Technical Sensitive Claims Handler, you will proactively manage and settle sensitive claims within your own authority, in accordance with our Physical and Sexual Abuse Guiding Principles and Claims Handling Guidelines. We are committed to handling all claims made by victims and survivors against the organisations we insure with sensitivity, empathy and integrity.
What You'll Be Doing
* Manage sensitive claims within own authority, adhering to technical guidelines and guiding principles.
* Apply the highest standards of care and empathy throughout, including best practise in file management and service delivery.
* Deliver a proactive, supportive, and empathetic experience for customers, victims, and survivors by working in partnership with lawyers, customers, and partners to achieve fair outcomes.
* Actively contribute and provide constructive feedback to the continuous development of our physical and sexual abuse handling philosophies.
* Identify and recognise own development needs, including technical CPD requirements.
* Act as referral point for colleagues, sharing expertise and seeking opportunities to coach others at all levels.
* Identify, respond to, and resolve complaints in accordance with company policy.
* Proactively identify fraud and apply our philosophy consistently across all cases.
* Operate within our governance framework and actively contribute to the Physical and Sexual Abuse Claims Council.
What You'll Need to Have
* Understanding of data protection and importance of confidentiality.
* ACII/DIP/Solicitor/CILEx or equivalent.
* In depth sensitive claims technical knowledge.
* Proven ability to analyse information and produce relevant reports.
* Experience of managing and influencing internal and external stakeholders, at all levels.
What Makes You Stand Out
* The ability to build collaborative, productive relationships.
* Capable of acting as a coach to develop and empower others in a commercial setting.
* High levels of personal organisation and accuracy, with the ability to manage own workload.
What We Offer
* A competitive salary - let's discuss it
* Hybrid working
* Group Personal Pension - up to 12% employer contribution
* Generous annual bonus scheme between 6% and 24%
* 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
* An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
* £200 annual personal grant to a charity of your choice
* Encouraged to take at least one volunteering day per year
* Employee Assistance Programme
* Full study support to gain professional qualifications
* Access to virtual GP
* Enhanced maternity and paternity pay
Hear from the Hiring Manager
“This is a meaningful opportunity to bring your experience of dealing with claims for victims and survivors of abuse into a specialist team that handles these sensitive cases with compassion, respect, and professionalism. We provide our handlers with dedicated training in trauma-informed approaches and well-being support. We’re looking for an ambitious, proactive, and empathetic professional who wants to influence how these cases are handled and build trusted relationships across all levels.”
#J-18808-Ljbffr