Location
* Remote, but requirement to meet up once a month for in-person collaboration day
* UK based
About Akixi
Akixi is a fast-growing SaaS analytics company delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels.
Job Summary & Purpose
The Account Manager manages up to 50 key global accounts (a blend of proactive and reactive), ensuring each receives strategic guidance, proactive support, and effective partner enablement.
Operating in a sell-through model, the Account Manager helps partners drive their own sales success while identifying opportunities for growth, addressing operational challenges and strengthening long-term relationships.
Key Responsibilities
* Serve as the primary point of contact for up to 50 key accounts.
* Prioritise accounts based on revenue and strategic importance.
* Conduct regular check-ins or review meetings with highest tier accounts and engage long tail using technology stack.
* Liaise and co-ordinate with internal stakeholders to provide technical advice, product updates, and sales support.
* Develop and maintain account plans for top accounts to identify growth opportunities.
* Collaborate with partners to create joint business plans.
* Ensure all activities and opportunities are logged accurately in HubSpot.
* Monitor account performance and address risks or challenges proactively.
* Support accurate sales forecasting and pipeline management.
* Travel globally as required and support partners in marketing campaign execution.
Required Skills & Experience
* Proven account management or B2B sales experience. Channel management experience is highly desirable.
* Strong relationship-building and presentation skills.
* Ability to analyse customer needs and build actionable account plans.
* Commercial acumen and negotiation experience.
* CRM proficiency (HubSpot desirable).
Commission/Bonus - Commission on accounts expanded