Payroll Specialist FTC (8 Months)
Bristol - Full Time
This role will support the business by ensuring that all of the Time Capture and Payroll related services provided by the offshore team are fit for purpose and meet business requirements. Ideally this role will develop to become a generalist Subject Matter Expert (SME) in all aspects of the end to end processes of payroll and all it's related incoming and outgoing data feeds and touchpoints.
As a Shared Services expert, this role will act as a conduit between the business and offshore team, this role will review the service levels provided and work to ensure the services are at the right level. Supporting with escalations and designing new processes, this role will shape the service that is delivered to the business. This role will drive manager education and engagement with processes across the function and will partner with the business to deliver initiatives and projects.
What are the main responsibilities?
You will be a subject matter expert on UK Payroll legislation and all offshored and retained Payroll-related services (all aspects of the end to end processes of payroll and all it's related incoming and outgoing data feeds and touchpoints). You will work on the delivery of any retained Payroll-related service activities, including but not limited to:
* Supporting the Offshore team in complex cases, escalations, report delegation and auditing
* Dealing with the distribution of any physical documentation, post etc.
* Processing of Attachment of Earnings Orders
* Management of offshore payrolls (Jersey, Guernsey, Isle of Man) including arrangement of payments
* Overview of Termination payments, COT3's and Out of Cycle (manual) payments
* Prepare data / reports for the Payroll Operations Managers to have performance conversations with the offshore partner
* Support Line Manager education and engagement with Mitie Shared Services (MSS) processes and ways of working
* Contribute to Root Cause Analyses (RCA's) as needed
* Review and track any RCA's ensuring that all actions are completed
* Audit data entry in the Payroll System and ensure that offshore teams are sufficiently trained to correctly maintain this data
* Support with the production of monthly reports on data quality and risks
* Monitor NMW compliance and data integrity
* Oversee out of cycle payments and provide payroll banking approvals in Kyriba and other banking portals
What are we looking for?
We are looking for an individual with strong knowledge of Payroll disciplines ideally within a Shared Service or Outsourcing environment. You will have prior experience of line management or working on activity delegation as well as the ability to review processes and use LEAN methodologies. You will also:
* Hold a Chartered Institute of Payroll Professionals (CIPP) Payroll Technician Certificate, or an equivalent qualification
* Hold or working towards a Chartered Institute of Payroll Professionals (CIPP) Foundation Degree in Payroll Management, or an equivalent qualification (preferred)
* Excellent customer service focus
* Very well organised, with ability to work to tight deadlines and varying and sometimes conflicting priorities
* Ability to use end to end payroll-related and Microsoft Office Applications (preferred)