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Patient Pathway Coordinator
The closing date is 15 April 2026
The post holder will be expected to provide cross cover across the Administrative team as directed by the Team leader on a day-to-day basis according to service need. Patient administration underpins the patient journey and supports clinical teams in delivering high-quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The post holder has responsibility for the provision of a professional comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy and Cancer waiting time targets.
Main duties of the job
Administer all new referrals received via the E referral service, ensuring all are electronically triaged by the appropriate clinical staff member and action as required.
Provide primary administrative support to the consultants and clinicians, including booking follow up appointments, correspondence support and other administrative duties as required.
To have an excellent working knowledge of the 18 weeks referral to treatment (RTT) rules / Cancer waiting targets / Screening wait times, as required for the job, and use them in conjunction with the KCH Elective Access Policy to proactively manage all patient pathways.
Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes.
Management of clinical staff inboxes and flagging of high priority correspondence.
Input and access information on Epic as required.
Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
About us
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job responsibilities
Book new and follow-up outpatient and diagnostic appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the correct clinic to ensure that they are seen by the most appropriate clinician. Reschedule outpatient appointments as a result of patients calling the service, in line with the 18-week RTT / cancer / screening targets and agreed local processes in respect to patient cancellations. Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes. As required, complete clinic cancellation forms and ensure appropriately authorised (minimum 6 weeks' notice required) before processing the clinic cancellation on EPIC and rescheduling of patient appointments. To be responsible for actively managing the OP PTL and Incomplete lists.
Person Specification
Application form and interview
* Educated to GCSE level or equivalent, with Grade C or above in English and Maths
* Experience of working in an administrative environment
* Ability to deal with sensitive information with tact and diplomacy. Ability to work as part of a multidisciplinary team (Team Player) Ability to work independently, to manage and prioritise own workload
* NVQ or Apprenticeship in Customer Care or Business Administration
* Prior experience in healthcare administration, medical office, or scheduling roles
* Proficiency in Epic, Patient tracking lists and Work-queues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
King's College Hospital NHS Foundation Trust
£33,094 to £36,195 a year per annum, including high cost area
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