Roodlane Medical Service Centre, Prestatyn
Full-time, 40 hours per week Monday‑Friday
Fixed Term Contract until 30/04/2027
Salary: up to £30,942
The Patient Administration Coordinator plays a pivotal role in supporting the delivery of high‑quality, patient‑focused care by effectively coordinating clinical diary management, allocating and verifying resource availability for patient bookings, processing client data, and accurately importing information into internal systems.
Reporting to the Resource Management Manager and working in a team of Patient Administration Coordinators, the role oversees a wide range of administrative, coordination, and reporting activities. A key focus is identifying efficiencies in patient, clinician, and room scheduling to ensure diaries are optimised and managed proactively to maximise operational and business performance. The role also requires appropriate escalation of gaps, risks, or efficiency opportunities.
This is a fast‑paced, commercially driven environment with clear objectives, performance targets, and standard operating procedures. The position is not patient‑facing; instead, it is highly data‑driven and analytical, requiring strong IT and Excel skills, excellent coordination capabilities, and the ability to build relationships and recommend process improvements to add workforce planning.
What You’ll Do
* Coordinate and optimise patient booking, diary, and resource management flow to support timely access to care and efficient clinical service delivery.
* Manage patient administration workflows related to appointment scheduling, clinician allocation, and room utilisation across service lines to add workforce planning performance.
* Process, validate, and maintain patient and service data within internal patient administration and scheduling systems.
* Deliver monthly patient scheduling outputs in line with forecast demand, service‑line KPIs, and operational targets.
* Monitor diary accuracy and patient booking integrity, maintaining high data quality and minimal error rates.
* Identify and elevate patient administration risks, gaps, or inefficiencies impacting appointment flow, access, or capacity.
* Support patient access and workforce planning by aligning appointment capacity, clinician FTE, and room availability.
* Produce and maintain patient administration reports, scheduling forecasts, and KPI dashboards at weekly, monthly, and quarterly intervals.
* Work collaboratively with Resource Management, clinical teams, Contact Centre, and facilities to support seamless patient administration processes.
* Participate in regular operational reviews to address patient flow issues, scheduling bottlenecks, and corrective actions.
* Contribute to continuous improvement initiatives focused on enhancing patient administration efficiency, accuracy, and service quality.
What You’ll Bring
* Proficiency in IT systems, databases and Excel.
* Excellent time‑management and ability to prioritise tasks in a busy environment.
* Analytical skills, strong attention to detail and accuracy.
* Clear and professional verbal and written communication with staff and internal stakeholders.
* Comfortable working under pressure to targets and adapting to changing priorities; able to act unsupervised confidently, focused on tasks and priorities.
* Team player and ability to build relationships to reach a common goal.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
* 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
* Private Healthcare Insurance for treatment at our leading hospitals.
* Private pension contribution which increases with length of service.
* Season Ticket Loan and Cycle to Work scheme.
* Group Life Assurance from day one.
* Critical illness cover.
* Enhanced Maternity and Paternity pay.
* Corporate staff discount for all facilities including Maternity packages at The Portland.
* Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
* Discounts with over 800 major retailers.
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values:
* Unique and Individual: We recognise and value everyone as unique and individual.
* Kindness and compassion: We treat people with kindness and compassion.
* Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness.
* Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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