Service Desk Administrator Were looking for a Service Desk Administrator to support high-quality service delivery across our network, infrastructure, and cabling teams. This is a key operational role, acting as the first point of contact for end users and ensuring ServiceNow tickets are logged, managed, and resolved efficiently within agreed SLAs. Working closely with the Service Manager and Site Lead, youll help keep daily service operations running smoothly, providing clear communication, accurate documentation, performance monitoring, and proactive support to engineers and technicians. If you are highly organised, customer-focused, and comfortable working in a fast-paced service environment, this is an excellent opportunity to grow your career within IT service operations. Key Responsibilities Service Desk & Ticket Management 1. Act as first point of contact for incidents, service requests, NSSRs, and tasks 2. Log, triage, prioritise, and manage tickets using ServiceNow
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