Are you an organised, solution-focused administrator who is looking to develop your career?
We are looking for someone to join the St Mungo's Property Services Team as an Administrator. In this role you will help us deliver a high-quality service that makes a real difference to our residents. At St Mungo's, we believe good quality, safe and secure housing is essential to rebuilding lives. Every repair and maintenance request you help manage contributes to someone feeling at home.
You will join the team during a period of positive change, as we introduce new systems and processes to enhance our service. In the role of Property Services Administrator you'll work as part of a busy team, working together to provide great administrative support and excellent customer service.
Key responsibilities include:
* Staffing the service desk and handling queries via phone and email from residents, contractors, and colleagues.
* Processing maintenance requests and reactive repairs.
* Using relevant IT systems and processes including our Asset Management System.
* Working closely with internal teams, contractors, and residents, you'll ensure robust systems are in place for clients and tenants in Supported Housing and the Private Rented Sector (PRS).
In this role you will be required to work flexibly for at least 2 days per week from our Central Office in London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo's London or regional locations.
About You
We're looking for proactive people with a positive, can-do attitude and strong communication skills. You enjoy working in a busy team and delivering great service.
Experience in admin, housing, or charity work is helpful, but enthusiasm to learn and take on a new challenge matters most. If you can demonstrate the below we encourage you to apply:
* Strong organisational skills and the ability to manage a busy workload.
* Experience of using IT systems and Microsoft Office packages to complete admin tasks.
* A team player who can build constructive relationships with colleagues and partners.
* Ability to prioritise tasks and resolve issues in a customer-focused way.
* Understanding of housing options available and the challenges these can create, such as semi-independent housing, and supported accommodation.
Above all, you'll share our commitment to providing an excellent service, and supporting people to rebuild their lives. We value people who take responsibility, build strong relationships, and care about the experience of our clients.
How to apply
To view the job description and guidance on completing your application form, please click on the 'document' tab on the advert page on our website.
When you're ready to apply click the 'Apply Now' Button to start your online application form.
Closing date: 10:00 am on 1st December 2025
Interview and assessments on: 10-11 December 2025
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
About Us
Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.
What We Offer
We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients.
Below are some of our key focus areas to improve both our candidate and colleague experience:
* A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks.
* Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
* A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
* Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.
* In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website.
Want to find out more? Click here to visit our Equality, Diversity & Inclusion page.
We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them.
These include:
* Agile working model for suitable roles.
* Supportive flexitime and toil arrangements.
* 28 days annual leave rising to 31 after five years' service.
* Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.
* Financial wellbeing platform offering loans, advances and saving options.
* Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
* Employee Assistance Programme and access to SmartHealth app – 24/7 GP appointments, health checks and nutrition advice.
* Cycle to Work scheme and interest free season ticket loans.
* Discount vouchers including gym, retail, food & drink, travel, electricals and more.
Want to find out more? Want to find out more? Click here to visit our Work For Us page.
At St Mungo's we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That's why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo's.
These include:
* Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
* Steps into Management programme to support colleague progression.
* Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.
A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.
Please be advised that all appointments will be made on St Mungo's current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
Documents