Job Description
Job Overview
The Front of House & Events Manager is a hands-on role responsible for the overall delivery of exceptional member, guest and client experiences at The Fold. You will lead front-of-house operations, oversee community and events delivery, and manage the commercial performance of our private hire and hospitality offer.
Acting as a key operational leader within the business, you will ensure that The Fold runs smoothly day to day while continually raising standards across service, events and community engagement. You will manage and develop the Community & Events Executive, providing clear leadership, structure and support, while working closely with the Managing Director, Operations Manager and Marketing Manager.
This role blends hospitality leadership, event management, people management and commercial oversight, playing a critical part in The Fold’s growth, reputation and culture.
Key Responsibilities
Front of House Leadership & Operations:
1. Take overall responsibility for front-of-house standards, service quality and guest experience across The Fold.
2. Lead by example as a visible presence on site, ensuring a warm, professional and consistent welcome for members, guests and event clients.
3. Oversee daily o...