Purpose of the Role
The Care Scheduling Coordinator plays a vital role in maintaining the smooth and efficient day-to-day operation of our Home Care Teams. Centred around strong relationships and excellent service delivery, this role ensures our Carers are well-supported and our clients receive consistent, high-quality care. Balancing factors such as geographical coverage, business efficiency, and individual skill sets, this is a supervisory-level position that requires proven experience in care coordination.
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Key Responsibilities
* Oversee and manage the scheduling of Home Care Teams across the area, handling daily communications to ensure all care visits are covered and delivered on time.
* Match Carers to clients thoughtfully, taking into account individual needs, preferences, visit times, and durations, whilst maintaining full schedule coverage.
* Lead by example — responding to reasonable requests promptly, and ensuring concerns or complaints are investigated and addressed in a timely and appropriate manner.
* Design efficient care rounds with travel times and Carer locations in mind, improving outcomes for both the Home Care Team and the wider business.
* Bring a positive, solution-focused mindset to every situation, supporting the team in consistently meeting and exceeding targets.
* Champion continuous improvement by embracing new initiatives and contributing ideas to enhance team performance.
* Handle enquiries from new and existing clients, providing relevant information and signposting to additional professional services where appropriate.
* Act with accountability and a collaborative spirit, working openly and constructively with colleagues and the Registered Manager.
* Maintain clear, confidential communication with the Registered Manager, Deputy Care Manager, Care Supervisors, and other professionals on all matters relating to clients and Carers.
* Support Carers in confidently using care planning software in their daily work, promoting full compliance across the team.
* Monitor and action system alerts in a timely manner.
* Accurately record staff sickness, absences, and annual leave.
* Take part in the emergency on-call rota as directed by the Registered Manager, with the understanding that arrangements may be subject to change.
* Step in to cover care visits in urgent situations when required.
* Act as a key point of contact between clients and Carers, supporting the Registered Manager and Deputy Care Manager in managing communications effectively.
* Develop your knowledge and capabilities by learning appropriate responses for client and Carer queries, and build relationships with relevant external professionals, agencies, and families.
* Organise and support workplace learning for newly appointed Carers, ensuring a confident and well-supported onboarding experience.
* Attend, shadow, and develop skills in arranging and conducting regular supervisions with Carers.
* Participate in training opportunities relevant to your role and professional development.
* Ensure all communications are recorded accurately in the appropriate logs.
Note: This list is intended to be representative rather than exhaustive. Responsibilities may evolve in line with the needs of the business.
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About The Role
Desired Qualifications
* NVQ / QCF / RQF Level II or III in Health & Social Care.
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Person Specification
* Excellent communication and organisational skills, with the ability to manage multiple priorities at once.
* Self-motivated and dependable, with a collaborative approach and a genuine commitment to team success.
* Resourceful and proactive — able to take ownership of problems and see them through to resolution.
* Demonstrable experience coordinating care schedules or a similar operational role.
* Confident IT skills, including the ability to learn and use specialist care planning software.
* A full, clean driving licence and access to a personal vehicle.
Required Criteria
* A full, clean UK driving license and use of own car.
Skills Needed
About The Company
Melody Care is a leading provider of high-quality home care services, committed to delivering personalized and compassionate care that enhances the quality of life for clients. Founded with a passion for helping others, the company has grown to serve communities with a focus on professionalism and kindness. Melody Care's dedicated team of caregivers is supported through continuous training and development, ensuring they provide the best care possible while growing in their careers. The company prides itself on fostering a culture of respect, support, and excellence.
Company Culture
At Melody Care, our culture is built on compassion, respect, and teamwork. We believe in creating a positive and supportive environment where every team member feels valued and empowered to make a difference. We’re committed to continuous learning and professional growth, ensuring that our staff have the tools and opportunities to excel in their roles. Our focus on collaboration and communication fosters a strong sense of community, allowing us to deliver the highest standard of care to our clients while supporting each other.
Company Benefits
At Melody Care, we’re proud to offer a comprehensive benefits package to our team members. Join us and enjoy competitive pay, ongoing professional development, and training opportunities that help you grow in your career. We also provide flexibility to support your work-life balance, ensuring you can thrive both at work and in your personal life. As part of our team, you’ll experience a supportive and inclusive environment where your contributions are valued, and your well-being is a priority.
Vacation, Paid time off, Retirement plan and/or pension, Referral bonus, Competitive salary, Blue Light Card, Employee of the Month, Employee Recognition Scheme, Culture of recognition, On the job learning, Progression opportunities, Staff celebration events
Salary
Starting from £27,000.00 per year