Job Opportunity: Maintenance & Helpdesk Administrator Location : Belfast - Ballymurphy Working Hours: Full Time – 40 hours per week (Monday–Thursday 8:00am–5:00pm, Friday 8:00am–3:30pm) Salary: £27,000 per annum Permanent position About the Role We are seeking an organised and proactive Administrator to support our clients Electrical & Fabric Maintenance operations along with their internal Helpdesk function. This role plays a key part in ensuring maintenance activities are coordinated efficiently, records are kept accurately, and client communication is handled professionally. Key Responsibilities Maintenance Administration Provide comprehensive administrative support to the Electrical and Fabric Maintenance teams Maintain up-to-date records of maintenance jobs, schedules, and completed works using internal systems (training provided) Coordinate planned and reactive maintenance activities, liaising with engineers, internal departments, and external contractors Process maintenance requests, service reports, and job updates in a timely manner Maintain structured filing systems for service documentation, compliance records, and safety certificates Raise and manage purchase orders for materials, parts, and equipment Support management reporting by compiling maintenance data, costs, and performance updates Upload quotations and documentation to client portals Manage monthly planned preventative maintenance (PPM) claims Prepare engineer reports daily and assist with invoice preparation Helpdesk & Client Support Act as the initial point of contact for helpdesk enquiries, logging and tracking jobs effectively Monitor the service desk email inbox and keep clients informed of job progress Prioritise helpdesk requests and ensure issues are progressed or escalated as required Liaise with internal teams to resolve client issues efficiently Provide administrative support to the Helpdesk Manager, including compiling reports on workload, response times, and completion metrics Maintain helpdesk guidance notes and internal knowledge resources, including updates to client access details and portals Ensure client portals are accurately updated with job information on a daily basis Skills & Experience Previous experience in an administrative role, preferably within maintenance, facilities, or a technical support environment Strong organisational abilities with experience managing multiple workstreams Confident communicator with good written and verbal skills Competent using Microsoft Office applications (Word, Excel, Outlook) Experience with helpdesk or job management systems is advantageous Ability to work to deadlines in a fast-paced environment Basic knowledge of maintenance terminology (electrical or fabric) is desirable Awareness of health and safety requirements within a maintenance setting would be beneficial The role may include other reasonable duties aligned with the needs of the business, as directed by management. To apply please send your CV via the link