Our client based in Nottingham are a market leading software house in the UK and Ireland providing Electronic Point of Sale (EPoS) solutions to over 1200 outlets and are now looking for an IT Software Support Apprentice to join their team. Role Purpose Working in a team and responsible for providing excellent customer service and timely resolution to customer call incidents on a wide range of bespoke software packages. Manage software and hardware incidents through evaluation, investigation and resolution management to ensure quality of service is provided by the business at all times. To be customer focused with a friendly, personality and the confidence to deal with customers and colleagues over the telephone answering 1st line support calls. To support strong team ethic’s and help maintain a ‘Can Do’ attitude. To ensure incidents or problems are escalated to the correct levels. Key Responsibilities Answering the phone to customer base. Logging up call incidents and provide support to achieve Incident and Problem resolution or escalation Ensure customer issues are addressed promptly and within internal SLA’s Help support a wide range of bespoke software packages, as well as various operating systems and networks. Provide excellent customer service with a proactive approach. Ensure customer service delivered is timely and accurate on a daily basis Deliver customer satisfaction through account management. Arriving to work on time. You will be completing your L3 IT Digital Support Apprenticeship via Remit Training. Full time opportunity may be available upon completion of your apprenticeship.